Liberty Bay Credit Union · 1 week ago
Director of Retail & Relationship Banking
Braintree, MA
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $150K/yr
10+ years expLiberty Bay Credit Union is preparing for a bold strategic transformation, and they are looking for a head of Retail to guide their branch network into the future. The role involves leading the retail strategy, empowering staff to deepen member relationships, and bridging the gap between digital convenience and human advice.
BankingFinancial ServicesLending
Responsibilities
Install a modern Framework: You will design and teach a consultative sales model. You will give our staff the training and confidence to move from order taking to financial discovery, helping them uncover opportunities to improve a member's life
Be a Player-Coach: You won't hide in an office. You will spend a significant portion of your time in the branches, sitting side-by-side with our Managers and Bankers. You will model the behaviors you expect, making calls, asking questions, and showing them how to win
Unlock Potential: We believe in our people. Your job is to turn tellers into universal bankers and managers into market leaders. You will build career paths that reward growth and skill acquisition
Lead "The Street" Strategy: You will coach Branch Managers to become the "Mayors" of their towns. You will guide them on how to build networks with local small businesses and non-profits, driving growth through relationships rather than just transactions
Champion Data & Trust: You will partner with member services and our data team to ensure our staff understands why data matters. You will drive a "Zero Defect" standard on account opening, not just for compliance, but so we can serve our members better
Qualification
Required
Minimum 10 years of retail banking experience, ideally in a multi-site leadership role (Regional or Network oversight)
Demonstrated success in training and upskilling teams. You must share examples of how you helped existing staff adapt to new sales or service models
Bachelor's degree in Business, Finance, or related field required
Strong proficiency in modern banking tools (CRM, Digital Banking platforms) and the ability to teach others how to use them
Experience with pipeline management, incentive plan design, reporting, and analyzing branch profitability
Deep understanding of Retail Compliance, Security, and Risk Management protocols
Benefits
Healthcare plan (Employer paid)
Retirement plan (401k)
Life Insurance
Paid Time off (vacation, sick, holidays)
Family Leave
Short Term & Long Term Disability
Training & Development
Wellness Resources
Company
Liberty Bay Credit Union
Liberty Bay Credit Union is a non-profit financial institution that offers financial services such as banking, money transfer, and lending.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Frederick Williams
SVP/CFO
Joseph Bears, CISSP
Senior Vice President/Chief Information Officer
Recent News
2025-05-27
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