Dane Street ยท 1 day ago
Customer Service Supervisor
United States
Full-time
Remote
Mid LevelDane Street is a fast-paced, Inc. 500 Company that processes over 200,000 insurance claims annually. They are seeking a Customer Service Supervisor to manage the medical file review process and supervise the Customer Service Representative team, ensuring timely case processing and exceptional client service.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinancial ServicesHealth InsuranceInsurance
Responsibilities
Oversight of File Review to ensure that cases are properly notated and are processed timely
Provide guidance on cases where there are questions on assignment and process handling
Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required
Provide guidance and resolution to issues brought to the attention of the supervisor
Train new team members on case workflow, processes and client specific requirements
Conduct one on one meetings with staff for progress meetings and to provide feedback
Participate in writing initial and annual reviews of staff members
May provide input into the hiring & firing process
Provides updates to clients frequently on cases in progress
Responds to clients when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer
Ensure proper documentation for complex cases is provided to the client
Provide exceptional customer service to clients
Qualification
Required
Experience supervisor or managing teams is critical
Present exceptional communication skills with a clear understanding of company business lines
The ability to apply critical thinking, manage time efficiently and meet specific deadlines
Computer literacy and typing skills are essential
Preferred
An Associate's Degree or Bachelor's Degree is preferred
Business experience in a healthcare and/or insurance setting is preferred
Benefits
Medical, dental, and vision coverage for you and your family
Voluntary life insurance options for you, your spouse, and your children
Hospital indemnity
Critical illness
Accident indemnity
Pet insurance plans
Basic life insurance
Short-term disability
Long-term disability coverage at no cost
Paid time off policy
401k plan with a company match
Apple equipment
Media stipend
Company
Dane Street
Dane Street is an insurance company that offers review and evaluation services for workers compensation, health, and to some businesses.
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Josh Remillard
Chief Operating Officer
Greg Powers
Chief Marketing Officer/SVP Sales
Recent News
EIN Presswire
2025-07-23
2025-05-23
Company data provided by crunchbase