Versiti Blood Center of Indiana · 13 hours ago
Call Center Agent - IN- Part time, Mon-Thurs 4:00 PM to 8:00 PM and Sat 9:00 AM until 1:00 PM
Greater Indianapolis
Part-time
Hybrid
Entry Level
$16/hr - $16/hr
1+ years expVersiti Blood Center of Indiana is dedicated to improving patient outcomes through blood donation efforts. The Call Center Agent role involves recruiting donors through exceptional phone outreach and ensuring metrics are met for team collection goals.
Hospital & Health Care
Responsibilities
Adheres to work schedule
Meets productivity, quality, and service level goals
Provides compelling messaging to donors to influence blood donation
Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
Answers donor questions, requests and concerns via phone and text
Recruits new donors by asking existing donors for family/friend referral (pledge)
Educates and motivates donors to schedule their next donation appointment
Attends training and implements techniques/tactics taught into workflow
Maintains accurate donor information in profile
Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
Participates on team projects, as assigned
Demonstrates Versiti’s core values daily
Executes service recovery techniques in order to address donor concerns/complaints
Provides excellent customer service by always doing what is right for the donor
Advocates Versiti’s mission in the community
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualification
Required
High School Diploma or GED
1-3 years customer service experience, preferably in a contact center environment
Excellent verbal and written communication skills
Ability to demonstrate sales techniques and overcome objections
Good attention to detail and accurate data entry skills
Results-oriented / collaborates with management to meet individual goals
Ability to multi-task and proactively communicate progress/obstacles
Ability to perform in a team-oriented environment
Proficient computer skills (Microsoft Office) and ability to learn job-specific applications
Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text)
Personal Computer (desk top, lap top, tablet)
Microsoft Office products
Must learn contact center-specific programs (HemaTerra)
Benefits
Medical, dental, vision , 401k matching 7%
18 Days of PTO and 6 paid holidays (PTO days added after 1st year)
Wellness Program
Tuition Reimbursement
Short- and Long-term disability
Life insurance
7% match dollar for dollar 401(k)
Voluntary programs
Discount programs
Company
Versiti Blood Center of Indiana
Versiti Blood Center of Indiana supplies blood services, blood products and specialty services to more than 60 hospitals across the state, and collects more than 130,000 units of blood annually.
201-500 employees
H1B Sponsorship
Versiti Blood Center of Indiana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (12)
2022 (9)
2021 (4)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Dan Waxman
Executive Vice President and Chief Medical Officer
Company data provided by crunchbase