RWJBarnabas Health · 2 days ago
Field Services Analyst IV
Oceanport, NJ
Full-time
Onsite
Mid Level
$97K/yr - $137K/yr
3+ years expRWJBarnabas Health is a premier health care destination providing patient-centered, high-quality academic medicine. The Field Services Analyst IV role focuses on supporting and maintaining users and infrastructure while coordinating incidents and requests through service management, ensuring excellent customer service and adherence to organizational policies.
DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation
Responsibilities
Aides Field Service Manager in collecting and analyzing key performance indicator (KPI) data
Assists department manager in on-going assessment and upgrading of PCs; may research and evaluate hardware and software
Oversight of policy enforcement for hardware and software lifecycle
Capacity Planning
Coaches and mentors Field Service Analysts
Contributes to and helps maintain up-to-date technical, policy and procedure documentation
Monitors and troubleshoots hardware, software, mobile device, telecom and networking problems as they occur
Participates in Architecture Assessments
Performs advanced hardware repair procedures on desktop and laptop computers
Performs training to staff and customers
Responsible for all aspects of the security and health of our network and hardware including but not limited to antivirus protection, patch management, data encryption, etc
Works closely with Field Service Manager and System IT&S Site Director to ensure high level of customer satisfaction through communication, prioritization, escalation, etc
Lead and coordinate various projects for the organization as directed to by RWJBH management
Evaluate all assets to ensure security compliance including but not limited to antivirus protection, patch management, data encryption, etc
Available for on-call and after-hours support and responding to escalations in a timely manner
Carry company provided mobile phone, and answer your phone, texts in a timely manner
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Business Administration or related field
Comp TIA A+ Certification
Valid NJ Driver s License
Preferred
At least 3-5 years of experience supporting large organizations in a Field Services role
Project management and leadership experience
Experience within the healthcare environment
General knowledge of desktop and end-user support
Microsoft, HDI, ITL certification(s)
Benefits
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Company
RWJBarnabas Health
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, caring for more than 5 million people annually.
10001+ employees
H1B Sponsorship
RWJBarnabas Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.23MKey Investors
New Jersey Food Security Initiative
2024-07-02Grant· $0.23M
Leadership Team
Anthony Cava
President and CEO
Jordan Ruch
Chief Technology Officer
Recent News
2025-04-29
2025-04-14
Company data provided by crunchbase