Tenet Healthcare · 1 day ago
Patient Service Representative- Paulding
Marietta, GA, United States
Full-time
Onsite
Entry Level
1+ years expTenet Healthcare is seeking a Patient Service Representative to join their team in Marietta, GA. The role involves greeting patients, assisting with registration and scheduling, and ensuring efficient patient flow while maintaining a positive patient experience.
BiotechnologyHealth CareHospital
Responsibilities
Must greet patients and staff in a pleasant, positive, respectful manner at all times
When acting in role of Kiosk greeter, this position is responsible for patrolling the area near kiosks and assisting patients with electronic check-in process
Ability to register patients in an efficient and accurate manner as outlined in the department policies and procedures
Must be able to travel unassisted between locations as needed
Must possess working knowledge of applicable insurance programs and have the ability to apply appropriate information as part of the patient scheduling and registration process
Clearly communicates to patients their insurance coverage; to include routine coverage, medical coverage and non-covered services such as refraction fees
Read system alerts and collect or advise patients regarding their balance due, need to update or add additional information
Must monitor Main Patient Waiting area, and bring to the attention of clinical staff any patient waiting more than 20 minutes
Answer the telephone using appropriate MEC greeting using a warm and friendly voice
Responsible for entering accurate charges 85% of the time
Must understand insurance payment requirements for all physicians and optometrists
Must use the insurance matrix, Medicare allowable book and MEC Adjustable Fee Schedule routinely in order to collect correct amount on patient’s insurance
Verify vision and medical coverage and enter appropriate authorizations in the system as required
Collects co-payments and appropriate deductibles 85% of the time
Reviews Charge Preview Report daily for accuracy
Must use Tele-check service and credit card electronic payment systems (as applicable, based on location)
Upload Televox reports
Responsible for obtaining Meaningful Use (MU) data within regulatory guidelines
Responsible for utilizing and meeting current quota with Brevium (patient recall) system
Generate receipts for patient transactions 85% of the time
Schedule patient for proper follow up appointment as requested by provider, OR enter patient information in Recall system 85% of the time
Use cross selling skills, to provide information about Marietta Eye Optical (MEO) and their eye glasses or contact lens products as outlined in the company policy and procedures
Generate key closing reports that will assist in balancing transactions at the end of each day as outlined in the company policies and procedures
End of the day transactions must balance 100% of the time. Batches for Check-In and Check-Out must balance and charges posted correctly at the end of each working day
Work with clinical staff to obtain final diagnosis code(s), when they have been omitted from fee sheet
Prepare for next day by printing schedule, pulling vision plans or checking the missing charge report for each patient appointment
Must be able to handle team conflict in a professional manner as outlined in the company policies and procedures
Communicates patient related problems to management within a reasonable amount of time
Answer switchboard calls within three (3) rings
Ability to handle up to 500 calls per day with speed, calmness and accuracy
Transfers internal and external telephone calls to staff, departments or satellites as outlined in department policy and procedures
Follows office procedure for patient medical record transfer to other physician or provider office or facility
Actively promotes practice by following guidelines for handing or sending welcome letters and educational handouts
Contacts Patient Financial Services to discuss outstanding balances when patients as communicated through NextGen Alerts or other communications
Document messages and create tasks for Triage/Technician-On-Call. **(TOC),**when needed
Contact physician or technician to obtain approval for “work-in” or “schedule override” appointments as needed
Maintain patient confidentiality at all times
Assists other staff as needed and attend required meetings
Appointments are scheduled
Add patient demographics and insurance information to the practice management system. Information includes but is not limited to, name, address, insurance, email, telephone numbers, primary and referring physician
Advise patient of any special instructions and directions to clinic
Confirm appointments as needed
Cancel and reschedule appointments, as necessary
Reviews confirmation list each morning, and makes appropriate notations in the system
Prepares new medical record charts as needed (applicable based on location)
Checks medical record charts back into chart system using NextGen Chart notes (location specific)
Sends out patient Recall cards, makes address changes in system as needed
Must demonstrate proficiency in using NextGen for registration, check out, medical record request, insurance matrix utilization, chart note documentation, TOC documentation
Must demonstrate proficiency in using telephone system
Maintains a clean and uncluttered appearance of the reception and front office area
Adheres to office policies outlined in the Employee Handbook
Assumes accountability for his or her own work performance
Responsible for reviewing emails daily and changing protocol as directed in email and other electronic communication
Follows assigned work schedule and hours
Participates in staff development through morning huddles, staff meetings, continuing education courses, evaluations and constructive daily problem solving and conflict resolution
Qualification
Required
High school diploma or GED
One year previous experience or training in patient registration or a related area in a healthcare facility
Company
Tenet Healthcare
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas.
10001+ employees
H1B Sponsorship
Tenet Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$4.25B2025-11-03Post Ipo Debt· $2.25B
2022-06-01Post Ipo Debt· $2B
1978-01-13IPO
Leadership Team
Archie Drake
Chief Executive Officer
Beverly Maison
Chief Executive Officer, Chief Financial Officer, Health Plans
Recent News
LFN-PREMIUM-Network – Law Firm Newswire
2025-11-11
Company data provided by crunchbase