Transact Campus · 1 day ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expTransact Campus is a leader in providing integrated technology solutions for education, healthcare, and business campuses. As a Technical Support Engineer, you will diagnose complex technical issues and deliver comprehensive solutions to ensure customers maximize their technology investments.
EdTechFinancial ServicesFinTechInformation ServicesInformation TechnologyPayments
Responsibilities
Troubleshooting software and hardware issues
Collaborating with internal teams to resolve escalated cases
Documenting solutions for knowledge sharing
Contributing to process improvements that enhance our overall support delivery
You'll work across our diverse product portfolio to become a trusted technical advisor to customers in mission-critical environments
Qualification
Required
Practical experience in Information Technology, Engineering, or related technical field
2-4 years of technical support or software troubleshooting experience
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
Experience with SQL databases and basic query writing
Familiarity with Windows and/or Linux server environments
Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
Customer service orientation with patience and empathy
Ability to work independently and manage multiple cases simultaneously
Willingness to learn new technologies and adapt to changing environments
Preferred
Bachelor's degree in Computer Science or related field of study
Experience in healthcare, higher education, or financial services technology
Knowledge of payment processing systems and PCI compliance
Familiarity with campus card/ID systems or access control technologies
Experience with enterprise software integrations and APIs
Understanding of network fundamentals (TCP/IP, DNS, firewalls)
Experience with ticketing systems and customer support tools
Previous experience in mission-critical environments
Knowledge of HL7 integration standards and patient information system connectivity
Understanding of food service workflows, dietary compliance, and nutrition analysis
Experience with food production systems, inventory management, and waste tracking
Familiarity with food safety regulations and clinical nutrition requirements
Benefits
Flexible time off to include paid holidays and volunteer time
Robust health, dental, and vision insurance plans on your first day of employment
Employer-paid life insurance/AD&D/short-term and long-term disability insurance
Comprehensive employee assistance program (EAP)
Flexible spending account (FSA) or health savings account (HSA)
Matched 401(k)
Employee stock purchase plan
Company
Transact Campus
Transact Campus provides comprehensive campus commerce solutions, enhancing convenience and operational efficiency.
501-1000 employees
H1B Sponsorship
Transact Campus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (2)
2022 (3)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-15Acquired
Leadership Team
Chris Setcos
SVP Partnerships and M&A- Transact+CBORD
Chris Burton
Account Executive
Recent News
2025-12-04
2025-12-02
Company data provided by crunchbase