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Sentry · 18 hours ago

Claims Technician-Commercial Lines Federal Reporting

Stevens Point, WI

Full-time

Hybrid

Entry Level

1+ years exp

Sentry is one of the largest and financially strongest mutual insurance companies in the United States, and they are seeking a Claims Technician to play a key role in claims operations. The role involves handling records, payments, and system tasks while collaborating with customers and partners to resolve claims efficiently.

Insurance

Responsibilities

Analyze and process complex bills, checks, and invoices for proper coding and payment, including payments to law firms, claims suppliers, and injured workers. Research and resolve uncashed checks per company procedures, assist in securing IRS Form W-9 documents and ensure payments are coded properly

Resolve title procurement issues with suppliers and customers. Coordinate document signatures with vehicle owners to align with state title compliance. Work with lenders to secure title and payoff information, letters of guarantee, and title copies

Work with electronic claim documents. Compile, prepare, organize, review, and distribute moderate to complex claims materials to respond to various claims requests, including subpoenas, legal requests, and insurance department complaints

Prepare a variety of state forms/filings according to claims and state regulations, including, reviewing and entering of claim data for proper completion and submission-Including electronic state filings for workers compensation claims

Collaborate with claims associates to schedule medical appointments for injured workers and assist with complex claim referrals, including assembly and review of documents to attorneys, independent medical examiners, and other claims suppliers

Develop and maintain knowledge of jurisdictional requirements and best practices within assigned departments, ensuring all tasks and system edits are completed effectively and in compliance. Some functions may require training for state certification

Qualification

Claims processingDocument managementCustomer serviceRegulationsHigh School Diploma

Required

High School Diploma or equivalent work experience

Minimum 1 year of related work experience

Preferred

Customer Service experience is highly preferred

Benefits

Flexibility through a scheduled Hybrid work model

In-office workspace and materials for your home office

Meal Subsidy available for associates who report to an office

401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting

Tuition Reimbursement program

Generous Paid-Time Off plan

Volunteer-Time off

Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits

Well-being and Employee Assistance programs

Sentry Foundation gift matching program

Company

Sentry

Glassdoor3.5

In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.

Founded in 1904

Stevens Point, WI, US

5001-10000 employees