TTEC · 1 day ago
Manager, Service Delivery
Duluth, GA
Full-time
Onsite
Entry, Mid Level
$79K/yr - $80K/yr
1+ years expTTEC is an award-winning company focused on making customers happy. As a Manager, Service Delivery, you will lead and mentor a team to ensure they meet client goals while maintaining a positive work environment.
ConsultingInformation TechnologyOpen SourceOutsourcingSoftwareWealth Management
Responsibilities
Improve the key success metrics associated with goals. These include: Customer Satisfaction Score, Service Level Goals, Quality Goals
Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Qualification
Required
Minimum 1 year call center or equivalent work experience
Continuously promote a performance-driven culture and always work towards reaching for amazing
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Consistently mentor and inspire others
Customer focused mindset
Understanding, interpreting, and manipulating data for reporting
Benefits
Competitive compensation
Performance bonus opportunities
Benefits
Company
TTEC
TTEC is one of the technology and services innovators that provides end-to-end, digital CX solutions.
10001+ employees
H1B Sponsorship
TTEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (3)
2022 (4)
2021 (1)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$1.61B2021-11-23Post Ipo Debt· $1.5B
2019-12-06Post Ipo Equity· $110M
1996-08-09IPO
Leadership Team
Kenneth I. Tuchman
Chairman and CEO
Judi Hand
Chief Revenue Officer
Recent News
2025-12-31
Company data provided by crunchbase