Komodo Health · 5 hours ago
IT Analyst
New York, New York
Full-time
Hybrid
Mid LevelKomodo Health is dedicated to reducing the global burden of disease through smarter use of data. The IT Analyst will ensure the integrity and performance of core systems and IT infrastructure, providing technical support and collaborating with various departments to align technology with evolving needs.
Health CareInformation TechnologyPredictive AnalyticsSoftware
Responsibilities
Provide onsite IT support in the NYC office 4 to 5 days a week. This will include supporting zoom room/hardware, Meraki networking equipment, workstation peripheral troubleshooting and AV presentation equipment
Monitor and troubleshoot issues involving hardware, MDM, and collaboration tools, ensuring seamless service through effective triage and escalation to Systems Engineering
Coordinate onboarding and offboarding workflows across diverse worker classifications. Responsibilities include conducting IT training sessions, overseeing laptop procurement and shipping logistics, and ensuring a seamless day-one technical experience
Serve as the primary SME for our asset management tooling, proactively identifying system optimizations and refining asset management workflows to improve tracking accuracy and operational efficiency
Drive support efficiency by documenting known issues and fixes in real-time. Proactively communicate technical updates to the IT team to standardize resolution processes across the organization
Partner with Systems Engineers on IT infrastructure initiatives to optimize and scale core platforms, including Google Workspace, Okta, and enterprise MDM solutions
Qualification
Required
Experienced in delivering multi-platform technical support and customer service for macOS and Windows users
Experienced in Tier 1 and Tier 2 support for enterprise SaaS and infrastructure, including Identity tooling (Okta), Collaboration tooling (Google Workspace, Slack, Zoom), MDM (Jamf, Intune)
Proven experience managing the hardware and software lifecycle using enterprise ITAM platforms such as AssetSonar, SnipeIT, or ServiceNow
Working knowledge of network administration and infrastructure management, with specific experience in the Cisco Meraki ecosystem
Ability to independently troubleshoot and resolve hardware, system access, and general IT issues through effective root cause analysis
Self-motivated professional capable of balancing competing priorities and leading technical projects
Excellent written and verbal communication skills
Strong aptitude for logical thinking
Strong familiarity with IT Operations and cloud applications
Benefits
Medical, dental and vision coverage
401k Retirement Plan
Prepaid legal assistance
Paid time off for vacation, sickness, holiday, and bereavement
100% company-paid life insurance
Long-term disability insurance
Company
Komodo Health
Komodo Health is an IT firm that specializes in data engineering, life sciences, artificial intelligence, and machine intelligence services.
Founded in 2014
501-1000 employees
H1B Sponsorship
Komodo Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (17)
2023 (13)
2022 (24)
2021 (21)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$514MKey Investors
CoatueTiger Global ManagementAndreessen Horowitz
2022-12-13Series Unknown· $200M
2021-03-22Series E· $220M
2021-01-11Series D· $44M
Leadership Team
Miles Ennis
Chief Operating Officer (COO)
Adam Tong
Head of Corporate Development and Strategy
Recent News
2026-01-16
2026-01-12
Company data provided by crunchbase