Administrative Support Representative jobs in United States
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Metropolitan St. Louis Sewer District ยท 17 hours ago

Administrative Support Representative

positionSaint Louis, MO, United States
timeFull-time
remoteOnsite
seniorityMid Level
money$51K/yr - $64K/yr
date3+ years exp

The Metropolitan St. Louis Sewer District provides comprehensive wastewater and storm water management services to residents and businesses in both St. Louis City and County. They are seeking an Administrative Support Representative to perform complex office administrative support duties to assist external customers and support the Operations Department.

RecyclingWaste Management
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Comp. & Benefits

Responsibilities

Supports 24/7 operations
Answer and respond to internal and external customer requests, inquires, and complaints; obtain and evaluate all relevant data to handle customer complaints
Provide customers information regarding their concern and services offered
Advise customers about the possible remedies or solutions regarding their problem not offered by MSD
Record details of comments, complaints, and inquiries into a CMMS system
Follow-up on customer inquiries not immediately resolved
Report problem situations to management
Receive, research, and resolve Dig Rite tickets utilizing the CMMS system, and the Missouri One Call database
Dispatch emergency complaints to work crews
Utilize web based platform reports to monitor customer correspondence needs
Document correspondence in the CMMS system
Utilize Web based platform reports to identify data entry errors in the CMMS system and make correction
Perform office administrative support work preparing a variety of documents and complex reports
File documents and transcribe minutes of meetings
Complete and prepare reports into various administrative software and departmental specific computerized applications
Remain current on changes in policies, procedures and services
Position will involve shift work with flexibility to work additional shifts/extended hours as needed and routine off-site visits to various District locations
Assist with special projects as assigned; perform related work as required or as delegated by supervisor

Qualification

Customer service experienceAdministrative support experienceMicrosoft Office proficiencyCMMS system knowledgeIndependent judgmentProblem analysisPublic interaction skillsTask prioritizationCommunication skills

Required

Highschool diploma/GED
Three (3) years of experience in customer service and/or administrative support
Must possess a valid driver's license issued by the state in which the employee resides
Ability to prioritize and manage multiple tasks, varied responsibility, and provide off-site assistance
Ability to work independently; Strong knowledge of customer service methods and practices
Good computer knowledge of Microsoft Office products and clerical skills
Strong verbal and written communication skills
Ability to comprehend, capture, and interpret customer information
Ability to analyze various parts of a problem properly and determine correct course of action
Skill in exercising independent judgment
Ability to think and act quickly in emergencies
Skill in dealing effectively with the public under adverse conditions
Skill in maintaining effective working relationships

Company

Metropolitan St. Louis Sewer District

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The Metropolitan St. Louis Sewer District (MSD) was formed on February 9, 1954, when voters approved the Plan of the District.
dateFounded in 1956
location
St Louis, Missouri, USA
people-size501-1000 employees
web-link
https://msdprojectclear.org/

Funding

Current Stage
Late Stage

Leadership Team

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Ginny Kienstra (Dees)
CIO / Director of Information Technology
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Wendi Comello
Executive Assistant To Chief Executive Officer
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Recent News

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2024-04-05
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