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SAGA Diagnostics · 15 hours ago

Client Services Associate

Morrisville, NC

Full-time

Onsite

Entry Level

1+ years exp

SAGA Diagnostics is a personalized cancer diagnostics and disease monitoring company focused on molecular genetic analysis of circulating tumor DNA. They are seeking a dedicated and passionate Client Services Associate to provide exceptional support to customers and ensure smooth communication and timely resolution of issues.

BiotechnologyGeneticsMedicalOncology

Responsibilities

Handle inbound calls from oncologists, patients, vendors, and clinical staff

Set up accounts and client information in Salesforce.com

Educate clients on ordering processes and specimen requirements

Coordinate kit orders and shipments to clients

Work with clients to resolve missing or ambiguous test order data

Provide updates on testing status, including delays

Partner with Sales for onboarding and maintaining new clients

Identify and escalate potential issues to minimize impact on clients and patients

Create and resolve case records in Salesforce.com (including HIPAA-protected patient information)

Maintain professional relationships with colleagues across departments

Support data entry and quality control efforts

Ensure compliance with SAGA SOPs, CLIA, CAP, and HIPAA regulations

Assist Sales and Marketing with client recruitment and retention initiatives

Contribute to special projects as assigned

Qualification

Customer Support ExperienceSalesforce.com ProficiencyHealthcare BackgroundMS Office ProficiencyOrganizational SkillsProfessionalismCommunication SkillsProblem SolvingTeam Collaboration