NEOGOV · 15 hours ago
Senior Systems Analyst-Information Technology
Hickory, NC
Full-time
Onsite
Senior Level
$65K/yr - $75K/yr
5+ years expNEOGOV is seeking a Senior Systems Analyst in Information Technology to provide administration for all City critical systems and applications. The role involves system analysis, troubleshooting, documentation, and collaboration to ensure efficient IT services for the City of Hickory.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Analyze existing systems, identify problems, gather requirements, and design efficient, cost-effective technical solutions
Diagnose and resolve complex technical issues, performing root cause analysis, implementing fixes, and providing critical production support
Create detailed technical documentation, user guides, training manuals, and conduct training sessions for staff
Coordinate with team members and end users ensuring smooth communication and alignment with business goals
Evaluate systems for efficiency, recommend enhancements, and ensure adherence to IT policies and industry best practices
Administers backup management system, security cameras, access control, cloud and on-premises applications, system and network connectivity, network security, RMS/CAD, certificate management, printing, DNS, document scanning
Handles majority of escalated service desk tickets and further escalates critical issues to IT Director
Participates in an on-call rotation schedule
Qualification
Required
Mid-Advanced level knowledge of server and workstation hardware and troubleshooting abilities
Mid-Advanced level knowledge of switch, router, and cabling design, configuration, and maintenance
Mid-Advanced level knowledge of system and network design
Mid-Advanced level knowledge of TCP/IP protocol, and wireless communication protocols
Mid-level knowledge of basic programming and scripting languages (i.e., Windows scripting host, Unix shell programming, and VB)
Proven skill in the installation, repair, and maintenance of complex computer hardware and software
Proven skill in time prioritization and management
Proven skill in troubleshooting and problem solving
Experienced skill in the operation of computer equipment
Experienced in oral and written communication
Any combination of education and/or experience equivalent to a bachelor's degree with an emphasis in computer technology or related field and 5 years of qualified experience
Experience with computer networking, telecommunications, hardware, and software support at a Mid-Advanced level is required
Preferred
Professional Level Microsoft/Cisco//Fortinet/PMP/ITIL certifications have preference
Benefits
11 paid holidays
12 paid sick leave days per year
Paid vacation
City-paid individual health insurance (H.S.A.)
Low-cost dental and vision insurance
Employee Assistance Program – 5 FREE visits
14.35% contribution per employee to the NC Local Government Retirement System
Up to 5% matching contribution to 401k
Free Life insurance of 1.5 times salary up to ($125,000)
Tuition Assistance Program
On-site Wellness Clinic
A selection of voluntary benefits such as additional life insurance, dependent life, Short-term disability insurance, accident, and critical illness insurance; All at very competitive rates.
Benefits package valued at over ($15,000) annually.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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