Mayo Clinic · 19 hours ago
Team Lead- Patient Support
Scottsdale, AZ
Full-time
Onsite
Mid, Senior Level
$22.83/hr - $32.71/hr
3+ years expMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. The Team Lead for Patient Support is responsible for overseeing day-to-day desk operations, ensuring patient care flow, and assisting with quality reviews and staff training.
BiotechnologyHealth CareHospitalMedicalWellness
Responsibilities
The Team Lead has a strong working knowledge of the day to day desk operations and is able to perform all duties of the patient check-in and rooming activities in relation to their assigned work unit
This includes utilizing scheduling and financial decision trees, policies and procedures to schedule the right patient, with the right provider, at the right time, and with the right preparation
The team lead partners with the Patient Support Supervisor to ensure the department/division is meeting the institutional expectations for patient care flow
Performs quality reviews to ensure that the work unit is meeting expected quality and service standards in their department/division; (ex: registration/scheduling, check in wait times, workqueue monitoring, service excellence, electronic messaging turn-around time, etc.)
Troubleshoots and problem solves immediate operational issues and acts as an escalation point for the Desk Operations Specialists, Patient Appointment Scheduling Specialist, and other work unit employees
Assists the Supervisor in updating and communicating changes to guidelines, policies, procedures, and workflows
Assists with onboarding and training of technical and soft skills for new staff members
Interacts professionally with staff and patients, treating them with dignity and respect
Qualification
Required
High school graduate or GED equivalent required
At least three years' experience in healthcare or customer service field; or an Associate's Degree with one year of experience in a healthcare or customer service field
One year of medical appointment scheduling or medical practice desk support required
Excellent communication skills
Able to work in a team oriented environment
Strong organizational skills
Able to perform multiple tasks simultaneously
Demonstrates flexibility and problem-solving abilities
Able to achieve results in a fast-paced environment
Able to critically assess priorities
Takes initiative within scope of assigned responsibilities
Must have strong communication, interpersonal, problem solving and organizational skills
Must be committed to providing excellent customer service and able to work collaboratively in a team environment
Outstanding professionalism, strong computer skills, time management skills and the ability to work independently
Works well both with and in positions of authority, fosters an environment of mutual respect, teamwork and open collaboration not only within their work unit but across enterprise work units
Must understand and promote a culture of safety
Must be able to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment
Ability to recognize staff for opportunities of growth and development and also recognizes positive behaviors
Must demonstrate good judgment in respecting the confidentiality of patient and employee information along with promoting a high degree of morale and spirit of motivation within the work unit
Requires flexibility and a willingness to participate and initiate change to improve efficiency and patient care
Must have knowledge of all relevant multiple office and clinical applications which support the clinical practice
Preferred
2-3 years of relevant experience including lead roles, project management, supervisory experience, and highly skilled operational expertise
Benefits
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Company
Mayo Clinic
MayoClinic is a nonprofit medical practice and medical research group focused on integrated health care, education, and research.
10001+ employees
H1B Sponsorship
Mayo Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (580)
2024 (476)
2023 (491)
2022 (509)
2021 (389)
2020 (583)
Funding
Current Stage
Late StageTotal Funding
$399.05MKey Investors
The ALS AssociationNational Institute of Neurological Disorders and StrokeAmerican Heart Association
2025-12-04Grant· $0.95M
2024-09-24Grant· $12M
2023-07-26Grant
Leadership Team
Gianrico Farrugia
President and CEO
Richard Gray
Chief Executive Officer
Recent News
Medical Xpress - latest medical and health news stories
2026-01-16
2026-01-16
BioWorld Financial Watch
2026-01-16
Company data provided by crunchbase