Mogli · 12 hours ago
Salesforce Administrator
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $90K/yr
1+ years expMogli Technologies is a company that delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits. The Salesforce Administrator position supports and maintains the internal Salesforce instance, providing ongoing support to teams, technical maintenance, and enhancing system functionality.
Enterprise SoftwareInformation TechnologySaaSSMSSoftware
Responsibilities
User Management & Security
Onboarding & Offboarding: Manage the full lifecycle of user access, including new hire setup, deactivations, and license management
Permissions Management: Maintain roles, profiles, permission sets, and public groups to ensure appropriate access levels across the organization
Troubleshooting: Serve as the first line of defense for user issues, resolving login errors or permission blockers
Data Integrity & System Maintenance
Data Hygiene: Perform regular database maintenance tasks, including diagnostic tests, duplicate data cleansing, and data integrity checks
Mass Updates: Execute data updates and migrations using tools such as Dataloader, Workbench, and spreadsheets/pivot tables
System Monitoring: Monitor Apex jobs and other system alerts to ensure technical health, addressing technical debt upkeep based on analysis provided by the Salesforce Platform Manager
Configuration & Request Execution
Ticket Resolution: Execute assignments and own user troubleshooting requests that have been triaged by the Salesforce Platform Manager
Reports & Dashboards: Fulfill user requests for new or updated reports and dashboards to support business intelligence needs
Feature Configuration: Utilize best practices to complete configuration changes including Flow,custom fields, and page layouts
Minor Updates: Manage smaller Salesforce modification requests that do not require complex architectural redesigns
Documentation & Training
Process Documentation: Draft and revise Salesforce documentation of processes for teams and maintain log of architectural changes in the change tracker
Training Materials: Create training materials and provide user training (individual or group) to improve adoption and system understanding
Communication: Clearly communicate the status of requests to users across departments to ensure transparency
Task Tracking: Follow the process outlined by the Salesforce Platform Manager to track the current status of all tasks for visibility within the operations team
Strategic Growth
CPQ Support: Provide support for the CPQ process and architecture while learning under the guidance of the Salesforce Platform Manager
Release Readiness: Assist in evaluating and installing new Salesforce releases, ensuring the system is prepared for upgrades
App Evaluation: Support the evaluation of 3rd party tools and new features as they become relevant
Proactive Process Management: Identification of gaps and suggestions for improvements
Change Management: Supporting change management communications relating to system updates, ensuring user and quality testing of updates and new features is completed in a timely and thorough manner
Qualification
Required
Salesforce product knowledge and at least 12+ months of hands-on experience in Sales and Service Clouds
Intermediate to advanced skills in building and troubleshooting Salesforce flows
Demonstrated project management skills with at least 2 years of experience in requirements gathering, training, and change management
Ability to manage multiple priorities under tight deadlines
Proven history of retaining and expanding end-user platform knowledge through documentation and hands-on teaching
Ability to balance big-picture business goals with task-specific execution
Effective cross-functional collaboration skills, capable of working independently or as part of a team
Preferred
Salesforce Administrator Certification or higher
Experience in Salesforce CPQ, Cases (Email-to-Case), and a preference for exposure to Apex, Visualforce, or JavaScript
Benefits
Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli
Matching 401k plan
Ownership of Mogli and equity grant
Flexible Time Off per Mogli’s FTO Policy
9 US Federal Holidays and 6 paid sick days
Work from Anywhere in the United States
Support for professional development, including professional certification
Employee Assistance Plan, AD&D, etc
Company
Mogli
Mogli empowers human connection through elegant innovation & conscientious partnership via communications apps built natively on Salesforce
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Serena Schultz
Chief Operating Officer
Rob Blatchley
Chief Revenue Officer (CRO)
Recent News
2022-07-14
Company data provided by crunchbase