Thoropass · 3 days ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$90K/yr - $110K/yr
3+ years expThoropass is a rapidly expanding company focused on transforming the security compliance industry through innovative software solutions. The Customer Success Manager will maintain customer relationships, implement success programs, and contribute to sales while maximizing customer retention and enhancing the overall customer experience.
ComplianceInformation TechnologySaaSSoftware
Responsibilities
Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue)
Help improve customer experience through data analysis
Contribute to tutorials and communications
Maximize customer retention
Aid in innovative product design and development
Qualification
Required
Strong communication skills in English, both written and verbal, and ability to clearly convey ideas and effectively engage with various stakeholders
Detail oriented with strong organizational skills
Ability to handle multiple priorities
Demonstrated leadership qualities
High computer literacy and ability to learn new software
Passion for service
3-5 years of experience in a customer-facing role and startup SaaS experience
Bachelors degree
Preferred
Compliance, Audit, or Risk Management industry experience highly preferred
Benefits
Exceptional health, dental, and vision care
Early equity in a fast-growing company
Remote work mode (PT preferred)
Unlimited PTO
Company
Thoropass
Thoropass offers services for a variety of frameworks, including SOC 2, PCI, ISO, HITRUST, and HIPAA.
201-500 employees
H1B Sponsorship
Thoropass has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$97.95MKey Investors
Fin CapitalJ.P. Morgan Growth Equity PartnersCanapi Ventures
2022-11-08Series C· $50M
2021-11-02Series B· $35M
2020-09-23Series A· $10M
Leadership Team
Sam Li
Founder/CEO at Thoropass
Austin Ogilvie
Executive Chairman
Recent News
Centana Growth Partners
2025-02-04
2024-12-04
Company data provided by crunchbase