This job has closed.

Florida Blue · 10 hours ago

Account Management Specialist II (South, FL)

Fort Lauderdale, FL

Full-time

Onsite

Mid, Senior Level

$65K/yr - $82K/yr

5+ years exp

Florida Blue is focused on helping people and communities achieve better health and is at the forefront in the transformation of health care. The primary purpose of this position is to provide field service support and coordination to specific assigned key complex group customers, assisting with enrollment, implementation, conservation, and renewal activities.

ConsultingHealth CareInsurance

Responsibilities

Work with Account Manager on development and execution of Account Management Plan

Develop and maintain strong partnerships with assigned accounts and their business partners as well as other key influencers

Achieve an understanding of client’s organization and business processes, both formal and informal

Educate accounts on BCBSF sales process, products, policies, and procedures and support the appropriate execution, including the coordination of non-standard benefits and other contractual arrangements

Communicate state and federal legislation impacts. Assist the accounts with implementing procedures for the legislative plans

Act as liaison or key point of contact between account, business partner, TPA’s, reinsurers, BCBSF and other BCBS plans

Develop and maintain relationships to meet the client’s expectations and requirements; these relationships are with both management and staff positions with a multitude of internal stakeholders

When necessary facilitate the interface between client and BCBSF staff and management

Build strong partnerships with individuals within and outside the sales organization who support servicing and selling of our products

Provide leadership to the Account implementation process including coordination of benefit validation process, implementation of performance guarantees, or other contractual arrangements in conjunction with Group implementation leader

Facilitate the smooth transition and ongoing operation of the plan for each assigned group

Manage and conduct the development, coordination and distribution of enrollment materials, enrollment/education meetings, administrative requirements

Represent BCBSF in competitive (multiple insurers offered) enrollment situations and influence selection of BCBSF as the employee’s insurance choice

Develop and implement account tactical plans based on needs analysis and continually update strategy as situation changes

Coordinate account management to support the BCBSF conservation processes including periodic account meetings with decision makers and other key individuals, as well as employees

Manage resolution of complex account and business issues in collaboration with sales and d sales support staff, and other functional area

Monitor account management to provide value added impact for renewal decision making

Coordinate the design and delivery of group specific analytical tools, e.g., reports, health care assessments, member surveys for the purpose of interpretation and presentation of suggested strategies for wellness initiatives and overall cost savings

Coordinate the complete internal implementation/renewal process for specific assigned inventory

Facilitate and coordinate multiple projects and tasks with external community partners and internal organizational partners to promote and enhance health and wellness programs to increase the quality of life of our customers, thereby assisting with regional and sales goals by adding value to our customer benefits and exceeding customer expectations

Utilize influence, conflict resolution and problem-solving skills with internal key stakeholders to innovate, enhance, and implement processes and systems capabilities to meet the unique needs of the accounts

Manage own personal and professional development

Identify opportunities to mentor and coach others to achieve results

Manage time, territory, costs, and administrative requirements by effectively planning and carrying out plans to ensure that support activities are achieved at reasonable cost

Comply with state and regulatory requirements and corporate policies and procedures

Qualification

HealthLife Insurance LicenseCustomer RelationsProblem SolvingAccount ManagementPresentation SkillsChange ManagementMulti-taskingBCBSFInsurance DesignationsMulti-lingualTeam CollaborationCommunication SkillsMentoringTime Management