FUJIFILM Corporation · 12 hours ago
Sr Escalation Engineer, Intl
United States
Full-time
Remote
Senior Level
5+ years expFUJIFILM Healthcare Americas Corporation is focused on innovating healthcare solutions. The Sr Escalation Engineer will be responsible for investigating and resolving complex issues related to medical software applications, analyzing problems, and facilitating advanced troubleshooting to ensure effective solutions are delivered.
Business Information SystemsHardwareManufacturingPhotographySoftware
Responsibilities
Investigate and resolve issues as they are received from varying sources in the company in a timely manner
Evaluate the application and the issue reported, with steps for replication to understand the problem and provide a solution for the issue
Evaluating and recommending server configuration changes to address issues, improve performance. When a defect is determined, will write the associated bug for further evaluation
Facilitate growth and learning by educating team members
Assist in creating innovative tools and processes to assist the team as well as others
Working closely with other team members to coordinate assignments and communicate progress and/or difficulties
Participation in department-specific and project-wide meetings
Providing input, solutions, and recommendations
Qualification
Required
BS or BE in Computer Science or a related field and/or equivalent work experience
Deploying hardware and software in an enterprise environment
5-8 years' working with a support team including sustaining development and maintenance of existing products with a proven track record of delivering successful results
Fluent in the language of your assigned region
Microsoft Windows Server environments (Server 2012, Server 2016) 3+ years
IIS Configuration as it relates to high performance web applications 3+ years
Deploying hardware and software in an enterprise environment 3+ years
Experience working with web technologies such as ASP.Net, MVC and JavaScript 3+ years
Network LAN/WAN and related components like DNS and network switches and load balancers 1+ years
Self-directed with excellent time management skills
Excellent verbal and written communication skills
Inquisitive and creative with good problem-solving skills
Resourceful and thorough with a strong sense of urgency
Strong Analytical and Troubleshooting skills. Ability to take a problem to resolution in a timely manner
Skilled investigation, diagnosis, and resolution of performance issues
Preferred
Experience with relational databases such as Microsoft SQL Server or Oracle
Experience with medical-related protocols, such as DICOM and HL7
Experience with VMware and vCenter
Experience with Network Data Storage Systems
Experience with Network Configuration
Experience with Load Balancing
Experience with Hardware Components as they relate to performance
Company
FUJIFILM Corporation
At Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to serve society, contribute to the quality of life, and enhance environmental sustainability.
10001+ employees
H1B Sponsorship
FUJIFILM Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (5)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1949-05-16IPO
Leadership Team
M
Masahiro Ota
President and CEO, FUJIFILM Graphic Systems
Recent News
2025-12-22
AstuteAnalytica India Pvt. Ltd.
2025-11-14
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