CX Education Manager jobs in United States
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DaySmart · 1 day ago

CX Education Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$90K/yr - $110K/yr

DaySmart is a global leader in business management software that simplifies scheduling and operations for thousands of users. They are seeking a CX Education Manager to lead their instructional design team, drive strategy, and develop impactful learning content while fostering team growth and ensuring alignment with business goals.

Information TechnologyPaymentsSmall and Medium BusinessesSoftware

Responsibilities

Lead and develop a team of instructional designers (and roles supporting AI review initiatives and other instructional content), providing coaching, mentorship, and performance feedback
Set clear goals, priorities, and success metrics for the instructional design function
Collaborate with cross-functional partners (Product, Engineering, Support, etc.) to ensure learning materials align with product releases, customer needs, and organizational objectives
Oversee the creation, curation, and continuous improvement of educational content across multiple platforms (E-learning, Help Center, Intercom, Confluence, etc.)
Champion instructional design and AI standards, methodologies, and processes that support scalable, effective, and engaging learning experiences
Manage project timelines, workload distribution, and content backlog in alignment with business priorities
Drive innovation in content delivery by leveraging new tools, technologies, and design approaches
Represent the instructional design function in strategic meetings, ensuring visibility of team progress and impact
Partner with leadership to forecast resource needs and support team career development
Oversee quality assurance reviews and ensure that all content meets DaySmart’s brand, accessibility, and educational standards

Qualification

Instructional design principlesLeadership experienceProject managementContent management systemsAdult learning theoryAnalytical skillsStakeholder managementCommunication skillsCollaboration skillsProblem-solving skills

Required

Proven leadership experience managing instructional design or content development teams
Strong communication, collaboration, and stakeholder management skills
Ability to develop strategic plans while maintaining attention to operational detail
Expertise in instructional design principles, content management systems, and adult learning theory
Experience managing multiple complex projects and aligning deliverables with cross-functional objectives
Proficiency with project management, LMS, and content authoring tools
Strong analytical and problem-solving skills with a focus on continuous improvement and team development

Benefits

Medical
Dental
Vision
HSA
FSA
401k plan with company match on your contributions
Open PTO
Generous paid holiday schedule

Company

DaySmart

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We help businesses power their growth with software designed for their specific industry.
dateFounded in 1999
location
Ann Arbor, Michigan, USA
people-size201-500 employees
web-link
http://www.daysmart.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
SFW Capital Partners
2019-10-16Private Equity
2016-09-10Private Equity

Leadership Team

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Jason Kirk
Chief Technology Officer
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Anthony Tippett
SVP of Payments
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Recent News

PR Newswire UK
Veterinary Practice Management Software Market to Reach $898.9 Million by 2035, Growing at 7.8% CAGR--Exclusive Report by Meticulous Research®
2025-06-26
Morningstar.com
DaySmart Welcomes Michelle Ober as General Manager of its Pet Business Unit
2025-05-19
DaySmart Acquires Sawyer
2024-03-02
Company data provided by crunchbase