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PreSales Collective · 2 hours ago

Implementation Consultant

Mountain View, WY

Full-time

Onsite

Mid, Senior Level

$80K/yr - $120K/yr

5+ years exp

Commure is a company dedicated to simplifying healthcare through innovative AI solutions. As an Implementation Manager, you will focus on Revenue-Cycle Management, ensuring efficient client onboarding and collaborating with various departments to enhance business processes.

Communities

Responsibilities

Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch

Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer

Contribute to designing and implementing systems and processes that facilitate scalability and efficiency

Breakdown hairy, challenging business problems

Own execution and outcomes

Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics

Drive operational metrics (process throughput, defect rate, etc.)

Understand the business in-and-out to be proactive about solving emerging problems

30-50% travel required

Qualification

SQLProject ManagementRevenue Cycle ManagementData AnalysisCustomer ExperienceGoogle SuiteRetoolCross-functional CollaborationDocumentation

Required

Experience in consulting, investment banking, or operations at a fast-paced SaaS tech company

Comfortable working with data and proficiency in SQL + Excel

SQL a big PLUS or robust analytical experience (ex. finance, consulting, etc)

Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things

Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience

Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust

Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers

Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success

Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices

Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives

Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience

Proficient in Retool, Google Suite is a plus

Experience in the RCM (Revenue Cycle Management) space is a bonus