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Personalis, Inc. · 7 hours ago

Patient Care Coordinator (Temp - 6 Months)

Fremont, CA

Full-time

Hybrid

Entry Level

$30/hr - $38/hr

1+ years exp

Personalis is transforming cancer management through personalized testing, and they are seeking a Patient Care Coordinator to enhance their diagnostic business. The role involves managing patient communication, coordinating test orders, and collaborating with various stakeholders to ensure a seamless patient experience.

BiotechnologyGeneticsHealth CareHealth Diagnostics

Responsibilities

Manage inbound and outbound communication with patients, physicians offices and pathology labs using Salesforce/Service Cloud (CRM)

Follow up with physicians offices to gather missing test requisition form information and document interactions ensuring accurate and complete case management and resolution

Coordinate timely procurement of tissue samples required for testing

Manage patient mobile phlebotomy appointments and specimen collection logistics

Provide support to patients by addressing questions and concerns regarding clinical testing

Communicate efficiently and clearly with customers regarding the status of testing and reporting

Collaborate with internal teams including accessioning, laboratory operations and clinical staff to ensure patient reports are delivered within expected turnaround times

Partner with the clinical sales team to provide customer support and address inquiries

Work closely with the billing team to obtain patient medical records and insurance

Monitor and resolve any service related issues, proactively escalating to management as needed

Ensure accurate and complete data entry into Salesforce, LIMS (Laboratory Information Management Systems) and the clinical ordering portal

Contribute to continuous improvement efforts and participate in special projects or initiatives as assigned