Kuehne+Nagel ยท 1 day ago
Road Logistics Customer Care Specialist
Memphis, TN
Full-time
Onsite
Entry, Mid Level
2+ years expKuehne+Nagel is a global leader in logistics and operations, playing a key role in optimizing processes and ensuring efficient movement of inventory and shipments. The Road Logistics Customer Care Specialist is responsible for managing freight logistics, providing expert knowledge, and ensuring customer satisfaction through effective planning and communication.
Responsibilities
Expert Knowledge in Road Logistics including LTL, dispatch, brokerage, routing, cubic capacity, LTL spot quotes and full truckload knowledge
Determine best mode (LTL, Volume and TL) based on transit and cost, and partner closely with carriers
Perform daily planning of freight to maximize utilization and profit for clients
Process files according to all policies and procedures
Strive to meet customer service SLAs and KPIs
Perform solutions for any logistics non-conformities
Provide support and assistance to operational teams in task-based matters
Participate in various initiative in the spirit of continuous process and/or policy improvements
Strong geographical knowledge
Knowledge of TMS Load building as well as report building and formatting
Problem solving abilities
Proactively communicate any successes and issues with colleagues, clients and carriers
Excellent organizational skills and attention to detail
Energetic and positive attitude
Be able to adapt and successfully execute all other job duties as assigned
Qualification
Required
Expert Knowledge in Road Logistics including LTL, dispatch, brokerage, routing, cubic capacity, LTL spot quotes and full truckload knowledge
Determine best mode (LTL, Volume and TL) based on transit and cost, and partner closely with carriers
Perform daily planning of freight to maximize utilization and profit for clients
Process files according to all policies and procedures
Strive to meet customer service SLAs and KPIs
Perform solutions for any logistics non-conformities
Provide support and assistance to operational teams in task-based matters
Participate in various initiative in the spirit of continuous process and/or policy improvements
Strong geographical knowledge
Knowledge of TMS Load building as well as report building and formatting
Problem solving abilities
Proactively communicate any successes and issues with colleagues, clients and carriers
Excellent organizational skills and attention to detail
Energetic and positive attitude
Be able to adapt and successfully execute all other job duties as assigned
Minimum 2+ years relevant experience in freight forwarding/supply chain/logistics industry
Excellent customer service and clerical skills with attention to detail
Proficient in Word and Excel (intermediate preferred)
Excellent written and oral communication skills
A team player who can work effectively with all levels of an organization
Advanced computer skills with emphasis on Microsoft Office suite
Strong organizational and problem-solving skills
Ability to meet deadlines and work independently
Benefits
Health and welfare benefits
401k retirement savings plan
Tuition reimbursement
Incentive compensation for eligible roles
Company
Kuehne+Nagel
With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.
10001+ employees
H1B Sponsorship
Kuehne+Nagel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Marcus Bennett
CEO + President Kuehne+Nagel North America
Robin Moens
VP, Regional HR Business Partner Sea and Air Logistics NAM
Recent News
2024-04-24
2024-03-21
Company data provided by crunchbase