Junior Case Advocate jobs in United States
cer-icon
Apply on Employer Site
company-logo

Tax Relief Advocates · 2 hours ago

Junior Case Advocate

positionIrvine California
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$22/hr - $22/hr

Tax Processing Solutions is committed to serving clients and communities with empathy and integrity. As a Junior Case Advocate, you will support Case Advocates and clients, ensuring that each case is handled with care and professionalism while looking for opportunities to grow within the company.

ConsultingFinanceFinancial ServicesProfessional Services
check
Growth Opportunities

Responsibilities

Connecting with Clients: Be the friendly voice on the phone, assisting with document collection, scheduling appointments, and answering final questions during case closings
Supporting the Team: Step in for Case Advocates when they’re out, handling urgent cases, call-back requests, and client communications with ease
Turning Challenges into Wins: Work with unresponsive clients to re-engage them, using your de-escalation skills to rebuild trust and keep cases on track
Juggling Priorities: Team up with our Customer Service crew to tackle inbound calls while managing multiple tasks to meet client needs
Closing with Confidence: Take ownership of Third-Party Origination (TPO) cases, conducting closing calls and ensuring clients leave with clarity and satisfaction

Qualification

Case managementDe-escalation skillsTax resolution knowledgeStellar communicationMultitaskingComputer proficiencyAttention to detailPositive attitude

Required

A high school diploma or equivalent
Stellar communication skills—both written and verbal—to connect with clients and colleagues effectively
A positive, professional attitude and the ability to build rapport with ease
Multitasking prowess, prioritizing tasks to meet deadlines without breaking a sweat
Strong memory and attention to detail to keep case details straight
Comfort with computers and standard office tech to stay organized and efficient
Self-awareness, motivation, and the drive to inspire those around you

Preferred

Case management or call center experience, with a knack for handling high call volumes
Proven ability to de-escalate tense situations with calm and professionalism
Knowledge of tax resolution is a bonus!

Company

Tax Relief Advocates

twittertwitter
company-logo
Tax Relief Advocates situation provides tax solutions for both businesses and individuals.
dateFounded in 2017
location
Irvine, California, USA
people-size201-500 employees
web-link
https://tra.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Andrew Park
Chief Operating Officer
linkedin

Recent News

PRWeb
Drone Show Over Nashville Delivers UFO Spectacle--and a Tax Season Reminder
2025-04-21
EIN Presswire
Drone Show Over Nashville Delivers UFO Spectacle—and a Tax Season Reminder
2025-04-21
Company data provided by crunchbase