Obie Comfort Solutions ยท 3 days ago
HVAC Customer Service Representative
Framingham, MA
Full-time
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expObie Comfort Solutions is seeking a Customer Service Representative to join their dynamic team. The role involves interacting with customers in a professional and friendly manner, scheduling service calls, and managing customer profiles.
Consumer ElectronicsCustomer ServiceFacilities Support ServicesHeating Ventilation and Air Conditioning (HVAC)Service Industry
Responsibilities
Schedule and coordinate all service calls as calls are received
Update customer profiles as information is received
Type service contract proposals for new customers
Maintenance of the maintenance agreements, including billing, scheduling, and staging of materials, database information, and renewals
Order parts for special orders
Follow up on all pending and recommended work with customers and technicians
Qualification
Required
High school diploma or equivalent
2 + years of experience in customer service
Strong customer service skills
Professional phone skills
Energetic personality
Proficiency in MS Office and ability to learn software programs
Highly organized and detail-oriented
Ability to multitask
Geographical knowledge of sales area or map reading skills
Must be able to work independently
Benefits
Comprehensive Health Coverage: Enjoy peace of mind with our health insurance with 65% employer contribution.
Dental and Vision: Maintain your oral and vision health with our dental and vision plans.
Financial Security: Plan for your future with our 401K plan, including a 4% company match to help you secure your financial future.
Vacation: 40 hours of vacation in the first year and 80 hours of vacation in the second year.
Paid Holidays: Enjoy 6 paid holidays throughout the year.
Company Events: We foster a sense of community and team spirit. Join us at our summer event for the company staff, and don't miss our festive and fun Christmas party, where employees and their families are welcome.
Monthly Birthday Celebrations: We believe in recognizing and celebrating our employees' special days. Every month, we come together to celebrate birthdays, creating a warm and friendly atmosphere.
Long-Term Commitment: Our company has a proud history of retaining dedicated employees who have been with us for over a decade. Join a team where your dedication is recognized and rewarded.
Family Feel Where We Celebrate Your Milestones: Many of our employees describe Obie Comfort Solutions as a family where they feel a sense of belonging and support. Our owner treats employees like individuals, recognizing and celebrating the milestones in their personal and professional lives.
Company
Obie Comfort Solutions
Obie Comfort Solutions provides HVAC services and installation of furnaces, boilers, water heaters, thermostats, and other equipment.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase