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dentsu · 2 days ago

EUC Governance Manager - AMER

New York, United States

Full-time

Hybrid

Mid, Senior Level

$113K/yr - $183K/yr

5+ years exp

Dentsu is a global technology team seeking an experienced EUC Governance Manager to lead a third-line team within its Global EUC technology team. The role involves managing EUC services, supporting end users, and collaborating with engineering teams to ensure effective implementation and administration of EUC technologies.

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Responsibilities

You will be the key contact within the region for EUC services, providing support, reassurance and guidance

You'll manage and support EUC services across Collaboration, Identity and Access, and Client Infrastructure EUC towers within a service management framework aligned with agreed standards and service levels

You will develop and manage staff within the EUC Governance team

Foster a practice of collaboration and continuous improvement within the EUC Governance team

You'll develop and maintain EUC policies, standards, and procedures in line with industry best practices and ITIL framework

Oversee the implementation and administration of EUC technologies and solutions

Collaborate with cross-functional teams to ensure alignment and support for EUC initiatives

Actively engage with change and problem management processes, supporting the delivery of technological change across EUC services

Create and manage knowledge base articles for EUC services and shift left tasks to the Service Desk or End User Services (Desktop Support) teams

Qualification

Microsoft 365Active DirectoryITILPowerShellSCCMIntuneCitrixAzure Virtual DesktopManagement skillsKnowledge managementTechnical documentationCollaborationTeam leadership