Oscar Health · 17 hours ago
Bilingual Customer Service Representative (Remote — FL/GA/TX/AZ)
United States
Full-time
Remote
Entry Level
$19/hr - $20/hr
1+ years expOscar is a health insurance company built around a full stack technology platform focused on serving members. They are seeking a Bilingual Customer Service Representative to handle customer interactions and back office tasks in a volume-driven role.
Health CareHealth InsuranceInsuranceInsurTech
Responsibilities
Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners
Support the leadership team by identifying issues through established escalation pathways
Monitor and track the health of all assigned work-in-progress issues
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Compliance with all applicable laws and regulations
Other duties as assigned
Qualification
Required
Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking
1+ years of experience in a high-volume or customer-focused setting
1+ years of healthcare experience
High school diploma or GED
Preferred
Strong quantitative or analytical skills focused on identifying or solving problems
Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities
Benefits
Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance
Paid wellness time and reimbursements
Company
Oscar Health
Oscar is a health insurance company that offers individual and family plans, medicare advantages, and small group products.
1001-5000 employees
H1B Sponsorship
Oscar Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (24)
2023 (22)
2022 (36)
2021 (13)
Funding
Current Stage
Public CompanyTotal Funding
$1.99BKey Investors
Tiger Global ManagementAlphabetFounders Fund
2025-09-16Post Ipo Debt· $355M
2021-03-03IPO
2020-12-17Private Equity· $140M
Leadership Team
Mark Bertolini
Chief Executive Officer
Steven B. Kelmar
Executive Vice President & COS
Recent News
2026-01-17
2026-01-16
2026-01-16
Company data provided by crunchbase