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Numerica Credit Union · 13 hours ago

VP Retail Experience

Spokane Valley, WA

Full-time

Onsite

Senior Level, Lead/Staff

$158K/yr - $236K/yr

10+ years exp

Numerica Credit Union is focused on enhancing lives, fulfilling dreams, and building communities. The VP Retail Experience is responsible for planning, organizing, and directing the credit union's branch network, ensuring profitability, quality service delivery, and business development through effective leadership and community engagement.

BankingCreditFinancial Services

Growth Opportunities

Hiring Manager

Sarah Whaley, PRC

Responsibilities

Understands and supports credit union philosophy & principles

Actively participates in planning, goal setting and budget processes

Promotes and implements pro-active sales culture in branches

Plans for, directs and develops new markets to grow business

Creates community engagement strategies and participates in community service projects and builds relationships with civic and community leaders

Represent Numerica at community events

Coaches Branch Managers on establishing a balanced product mix, ensuring regulatory compliance and optimal member service

Proactively identifies opportunities for improvement, recognizing the uniqueness of each branch

Ensures adoption of new technology and effectiveness of sales, services and implementation of new products and services at branch level

Works with other stakeholders in the organization to develop and introduce new products and services to the branch network

Strong partnerships throughout the organization

Recruits, selects, develops and evaluates branch managers

Ensures that branch manager implements professional growth plans

Ensures branch managers are facilitating engaged branch teams

Ensures consistent staffing for quality member service at all branches

Spends at least 50% of time observing branch operations to coach staff and monitor quality service

In absence of branch manager or unforeseen vacancy, serves as temporary branch manager

Provides timely feedback, documentation and performance evaluations

Proactively coaches Branch Managers as it relates to leadership development and upholds Numerica’s leadership competencies, core values and CARE principles

Ensures branches are in compliance with company policies & regulatory procedures

Ensures security of branch operations including staff competency in security procedures

Cooperates with Internal Auditor, Supervisory Committee and Examiners

Shares information regularly with Retail Experience leadership team

Supports and represents Executive management strategy to branches

Maintains positive relationship with membership as well as internal business partners

Maintains professional business relationships with vendor partners

Maintains knowledge and adheres to all BSA regulations and compliance standards on internal and external policies

Effectively incorporates concepts of CARES Principles in daily behaviors and interactions:?

Qualification

Branch operations managementSales culture developmentCommunity engagement strategiesLeadership developmentBusiness developmentCoaching skillsTeam buildingRegulatory complianceSpreadsheet applicationsWord processingCommunication skillsProblem-solvingTechnical writing

Required

Bachelor's degree plus ten to fifteen years related experience and/or training or equivalent combination of education and experience acquired in a credit union, bank or other financial institution operating in a multi-branch environment

Proven success creating a professional sales/service team through recruiting, training, developing and retaining highly skilled professionals

Able to read, analyze and interpret general business periodicals, professional journals, technical procedures and government regulations

Able to write clear, professional business correspondence, reports and procedure manuals

Able to present information clearly and respond to questions from groups of managers, clients, members and the general public

Capable of motivating and influencing others through diplomacy and building trust

Adept at gaining cooperation from people both internally and externally

Able to operate personal computer including full working knowledge of spreadsheet applications and word processing

Familiar with variety of service delivery systems and products including input and output requirements, system maintenance, upgrading and general operations

Ability to lift up to 25lbs