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Woodward, Inc. · 14 hours ago

Customer Support Representative

Loves Park, IL

Full-time

Onsite

Entry, Mid Level

$32/hr - $37/hr

Woodward, Inc. is committed to creating a great workplace for all team members, focusing on integrity and accountability. They are seeking a Customer Support Representative to handle customer inquiries, document interactions, provide product information, and resolve issues while maintaining high service standards.

Consumer Goods

No H1B

U.S. Citizen Only

Responsibilities

Respond to Customer Inquiries: Handle customer questions and issues via phone, email, customer portals, or chat following established procedures

Document Customer Interactions: Accurately record details of customer interactions and transactions

Provide Product Information: Supply customers with information about products and services based on current guidelines

Resolve Basic Issues: Address and resolve straightforward customer problems using predefined solutions

Follow up on Support Cases: Ensure timely follow up with customers to confirm resolution and satisfaction

Respond to Customer Inquiries: Handles customer questions and concerns through phone, email, customer portals, or chat, ensuring prompt and accurate assistance

Resolve Routine Issues: Diagnoses, assist in resolving, and escalate routine problems using established procedures and resources

Maintain Customer Records: Document all customer interactions and transactions with attention to detail

Collaborate with Team Members: Works with fellow support representatives and other departments to provide seamless customer service

Adhere to Service Standards: Follows company policies and standardized procedures to uphold high quality support and compliance

Qualification

Customer ServiceProblem ResolutionCommunicationTechnical ProficiencyTime ManagementEmpathyProcedural ComplianceActive ListeningTeam CollaborationAttention to DetailAdaptabilityDecision MakingConflict Resolution

Required

Must be a U.S. Person within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce

Effectively conveys information to customers through verbal and written channels

Pays close attention to customer needs and concerns to provide appropriate responses

Utilizes predefined procedures to resolve common customer issues efficiently

Demonstrates understanding of company products and services to assist customers accurately

Manages work tasks efficiently to handle multiple customer inquiries within set timeframes

Uses customer support software and basic computer applications proficiently

Ensures accuracy in data entry and information provided to customers

Works effectively with team members to achieve common support objectives

Understands and responds to customer emotions to enhance service experience

Adjusts to new procedures and updates in a structured work environment

Benefits

All members included in annual cash bonus opportunity.

401(k) match (4.5%)

Annual Woodward stock contribution (5%)

Tuition reimbursement and Training/Professional Development opportunities for all members

12 paid holidays, including floating holidays.

Industry leading medical, dental, and vision Insurance upon date of hire

Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.

Paid parental leave.

Adoption Assistance

Employee Assistance Program, including mental health benefits.

Member Life & AD&D / Long Term Disability / Member Optional Life

Member referral bonus

Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending

Voluntary benefits, including:

Home / Auto Insurance discounts

Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Company

Woodward, Inc.

Glassdoor3.6

Woodward is the global leader in the design, manufacture, and service of energy conversion and control solutions for the aerospace and industrial equipment markets.

Founded in 1870