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Central Bank · 2 days ago

Teller

Osage Beach, MO

Part-time

Onsite

New Grad, Entry Level

Central Bank is seeking a Teller to provide essential banking services. The role involves handling customer transactions, maintaining cash drawers, and ensuring compliance with banking regulations while delivering excellent customer service.

FinanceFinancial Services

Responsibilities

Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters

Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed

Accurately count, receive and disburse cash

Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within Central Bank guidelines

Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers

Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations

Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures

Maintain neat and orderly work area and ensure that all cash, negotiable and confidential records are secured and/or disposed of properly

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special

Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer

Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services

Acquire and maintain knowledge of all bank products and services. Attend all required training

Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities or others

Qualification

Cash HandlingCustomer ServiceCompliance KnowledgeBasic Math SkillsPC Skills

Required

High school education or equivalent; or high school senior student working in school Cooperative Education Program

Basic math skills

PC And Typing Skills

Attention to detail

Ability to maintain regular and punctual attendance

Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner

Must possess good judgment skills and the ability to handle confidential information

Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices