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Critical Mass · 1 day ago

VP, Client Partner

Nashville

Full-time

Hybrid

Director/Executive

12+ years exp

Critical Mass is a leading agency focused on driving client success, and they are seeking a VP, Client Partner to lead their Client Services team. The role involves directing client business, driving revenue growth, and fostering strong client relationships while managing multidisciplinary teams.

Brand MarketingContent MarketingDeveloper ToolsDevOpsDigital MediaMobile AdvertisingRetail TechnologySEOUX DesignWeb Development

H1B Sponsor Likely

Responsibilities

Direct all aspects of your clients’ business

Proactively identify and cultivate organic growth opportunities within existing client relationships

Own and drive revenue targets, ensuring consistent growth across your line of business

Operate with an entrepreneurial mindset – leading your team and clients toward innovation and business impact

Inspire and empower both direct and extended teams through clear vision, mentorship and leadership

Champion excellence by ensuring all output meets Critical Mass’s high standards of quality and creativity

Stay ahead of the curve by continuously exploring emerging trends in digital, AI and other emerging innovation

Lead your team by understanding capabilities, managing performance and setting a strong example

Strengthen client relationships by delivering on business objectives and client targets

Contribute to agency growth through knowledge sharing, best practices, and succession planning

Balance client priorities with agency goals

Uphold and advocate for Critical Mass’s values and standards

Ensure thoughtful and timely completion of performance reviews

Foster collaboration, initiative and adherence to agency values

Support team development through coaching and career planning

Align financial and operational goals with the Executive Team

Oversee strategic planning, fiscal management and organizational operations

Drive account growth by expanding the client base and representing the agency externally

Qualification

Client Services experienceP&L ManagementLeadership skillsOralAuto category experienceCMS including AEMWritten communicationAttention to detailProblem-solving ability

Required

12+ years of Client Services experience in marketing, advertising, or consulting disciplines

Strong oral and written communication and presentation skills

Auto category experience and demonstrated understanding of CMS including AEM

P&L Management experience

Proven ability to manage complex teams and client relations

Strong leadership skill to motivate your team

Outstanding attention to detail

Ability to react quickly, assess, and implement solutions

Company

Critical Mass

Glassdoor3.4

Critical Mass is a digital experience design agency with a relentless focus on the customer.

Founded in 1996

Calgary, Alberta, CAN

1001-5000 employees

http://www.criticalmass.com/

H1B Sponsorship

Critical Mass has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)

2023 (2)

2022 (2)

2021 (1)

2020 (3)