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AWL · 5 hours ago

Operations Manager

Austin, Texas

Full-time

Hybrid

Mid Level

All Web Leads, Inc. is a leading customer acquisition marketing company in the US, focusing on the insurance industry. The Operations Manager will oversee operational development, implement sales and service processes, and integrate AI technologies to enhance efficiency and performance within the agency.

Auto InsuranceHealth InsuranceInsuranceLife InsuranceProperty Insurance

Responsibilities

Enhance sales and customer service efficiency and effectiveness by identifying, defining, and implementing improvements to processes, workflows, and communication scripts

Facilitate improvements to the AWLIA quoting, CRM, and telephony platforms by fostering collaboration between Sales Leadership and Technology teams

Identify and deploy AI-driven solutions, automation strategies, and process enhancements to optimize sales productivity and improve customer retention

Utilize personal analysis and AI-driven insights to provide leadership with a clear understanding of business drivers and to enhance performance, productivity, profitability, and quality

Maintain and monitor team performance metrics and KPI Dashboards and Reports

Collaborate with internal teams to achieve targeted lead and call volume and performance

Collaborate with Carrier partners on agency best practices for sales and retention

Collaborate with Agency and AWL leadership to meet strategic goals and execution targets

Qualification

AI technologies integrationData analysisProcess automationSales process designKPI dashboard managementListening skillsOrganizationDesire to winCollaborationAttention to detail

Required

Demonstrated track record of leading an operations function

Proven track record of achieving objectives and collaborating with others

Excellent listening and comprehension skills

Strong attention to detail

Hands-on experience with AI-enabled tools, automation, or advanced sales technologies

Experience automating manual processes using AI technology

Experience developing, deploying, and/or managing agentic AI assistant applications

Hands-on experience utilizing advanced AI tools (for example: Microsoft Copilot, ChatGPT, Claude, etc) for content creation, data analysis, and process automation

Excellent computer skills, organization, and data management to support team productivity

Proven data analysis skills with the ability to act on insights

Must live in the Austin, TX area or be able to travel once per quarter to Austin, TX for team meetings and quarterly reviews

Must be able to travel on occasion for partner meetings and conferences (various locations in the continental US)

Strong desire to win in the marketplace and achieve excellent results against challenging goals