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Tata Consultancy Services · 13 hours ago

Technical Support Lead

Allendale, NJ

Full-time

Onsite

Mid Level

$120K/yr - $140K/yr

Tata Consultancy Services is a global leader in IT services, consulting, and business solutions. They are seeking a Technical Support Lead to monitor execution queues, analyze process failures, and manage incident resolution while ensuring proper documentation and change management processes are followed.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

Monitor atom/molecule execution queues, retry/reprocess failed docs

Analyze long running/struck executions

Analyze process failures using process logs’

Worked on Incident Management – Resolution of tickets like P1, P2, P3, P4

Working on Minor enhancements

Working on Change Management process and proper documentation skills

SSL cert update

Update endpoint URLs, credentials

Identify recurring integration failures beyond basic retries

Identify root cause (mapping issue, data issue, connector config)

Modify process logic without changing core design

Deploy packages across environments

Validate environment extensions

Support rollback activities during issues

Qualification

Incident ManagementProcess AnalysisChange ManagementSSL Certificate ManagementEnvironment DeploymentRoot Cause AnalysisDocumentation Skills

Required

Monitor atom/molecule execution queues, retry/reprocess failed docs

Analyze long running/struck executions

Analyze process failures using process logs

Worked on Incident Management – Resolution of tickets like P1, P2, P3, P4

Working on Minor enhancements

Working on Change Management process and proper documentation skills

SSL cert update

Update endpoint URLs, credentials

Identify recurring integration failures beyond basic retries

Identify root cause (mapping issue, data issue, connector config)

Modify process logic without changing core design

Deploy packages across environments

Validate environment extensions

Support rollback activities during issues

BACHELOR OF COMPUTER SCIENCE

Benefits

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Company

Tata Consultancy Services

Glassdoor3.8

Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.

Founded in 1968

Mumbai, Maharashtra, IND

10001+ employees

http://www.tcs.com

H1B Sponsorship

Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7880)

2024 (9690)

2023 (8537)

2022 (11159)

2021 (9813)

2020 (11984)