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Dynatron Software, Inc. · 10 hours ago

Service Writer

United States

Full-time

Remote

Entry Level

$45K/yr - $52K/yr

1+ years exp

Dynatron Software, Inc. is transforming the automotive service industry with intelligent SaaS solutions. They are seeking a detail-oriented Warranty Processing Specialist to help dealership service departments maximize reimbursement opportunities by preparing and submitting compliant labor and parts rate increase requests.

AnalyticsBusiness IntelligenceInformation TechnologySoftware

Growth Opportunities

Hiring Manager

Steven M Fritz

Responsibilities

Review customer pay repair orders (ROs) within Dynatron’s software to ensure alignment with manufacturer and state requirements

Calculate average labor rates and parts markups using qualifying ROs and preset guidelines

Prepare accurate, complete filing packages for submission to manufacturers, including summaries, supporting documentation, and required forms

Submit warranty labor rate and parts rate increase requests within specified timelines

Ensure full compliance with all manufacturer rules, guidelines, and filing deadlines

Respond to inquiries from dealerships or manufacturers regarding filing status, documentation, or clarifications

Maintain organized records and communicate filing updates to dealership management when necessary

Stay current with evolving manufacturer policies, warranty reimbursement rules, and state laws

Identify patterns and insights that help improve accuracy and approval rates

Participate in special projects and contribute to internal process improvements as needed

Qualification

Warranty administrationMicrosoft ExcelDocument preparationAnalytical mindsetOrganizational skillsCommunication skills

Required

1-2 years of experience in an automotive dealership service department (warranty administration, service advisor, technician, or service management experience preferred)

Proficiency in Microsoft Excel and document preparation tools

Understanding of manufacturer warranty policies and ability to follow detailed guidelines

Strong organizational and time management skills with a focus on accuracy and timeliness

Excellent written and verbal communication skills

Analytical mindset with the ability to recognize patterns and solve problems independently

Ability to work remotely with minimal supervision and manage multiple submissions in a fast-paced environment

Benefits

Comprehensive health, vision, and dental insurance

Employer-paid short- and long-term disability and life insurance

401(K) with competitive company match

Flexible PTO and 11 paid holidays

Branded welcome swag and home office setup support for remote employees

Company

Dynatron Software, Inc.

At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of automotive fixed operations data analytics software, comparative insights, and expert coaching.

Founded in 1997

Richardson, Texas, USA

201-500 employees