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NetSuite · 2 hours ago

NetSuite Programs & Operations Analyst

Austin, TX

Full-time

Onsite

Senior Level

$33.94/hr - $67.88/hr

7+ years exp

NetSuite is a leader in cloud solutions, and they are seeking a NetSuite Programs & Operations Analyst to support the growth of their business through the partner ecosystem. This role involves managing partner programs, ensuring compliance, and providing tools and support to partners.

Cloud ComputingComputerCRMiOSSaaSSoftware

Responsibilities

Administration and management of the NetSuite Alliance Partner (AP), Solution Provider (SP) and Business Process Outsourcing (BPO) partner programs:

Provide partner facing tools, applications, and supporting material for APs, SPs and BPOs to engage with and benefit from their participation in our partner ecosystem

Conduct program measurement and assign partner program achievement per the partner agreement

Proactively identify improvements to effectively measure program and partner effectiveness 2. Compliance and adherence to the program policies, processes and practices by our partners and internal partner teams:

Audit partner tractions to ensure program benefit sets are properly awarded

Ensure the partners NetSuite practice is in compliance with the respective partner program requirements

Oversee key business processes supporting the AP and SP programs

Maintain and update program documentation

Governance and oversight of the partner programs in alignment to the Oracle risk model for partners and within the T’s & C’s of the respective partner agreements:

Escalation point for inquiries around the NetSuite partner programs

Engage with Oracle Corporate teams when as needed

Provide SME insights for questions and concerns from Oracle Corporate teams

Qualification

Cloud ERP solutionsPartner program managementBusiness DevelopmentProject Management (PMP)Partner facing toolsProblem-solving skillsDetail-orientedSelf-starterTeam player

Required

7-10 years, working within a partner/channel environment in a Sales Support or Operational role

Business acumen to understand the difference between the AP and SP partner models

Highly organized and detail-oriented team player

In-depth and demonstratable experience in managing multiple complex projects (PMP Preferred)

Self-starter with the ability to create structure out of ideas and concepts

Strong problem-solving skills

Ability to identify gaps in processes and procedures

Ability to handle dynamic and fluid situations with a positive attitude and a sense of humor

Bachelor's degree or equivalent experience

Preferred

Previous experience in a Business Development or Channel Account Management role a plus

Experience with Cloud ERP/Financial solutions (NetSuite, SAP, Sage, Workday, Epicor, etc.) a plus

Experience with Partner facing tools (partner portals, lead/deal registration, MDF/COOP funds, etc.) a plus

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits.

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week.

Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire.

Refreshes each calendar year.

Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance