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Tata Consultancy Services · 18 hours ago

LiveVox NICE Contact Developer

Plano, TX

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $110K/yr

6+ years exp

Tata Consultancy Services is seeking a LiveVox NICE Contact Developer with expertise in NICE InContact development. The role involves working with call center technologies, scripting, and integrating various systems to enhance operational efficiency.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

6-8 year exp. in Livevox/NICE In Contact development

Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)

Strong knowledge on Nice Personal Contact Dialer

Strong knowledge on NICE IEX

Strong knowledge on Nice Quality Management

LiveVox dialer /Smart Reach hands-on with scripting

Good knowledge on API GW; Elastic Stack (ELK) ; Snowflake integration

Good knowledge on AWS ; Kafka and hands-on on AWS services such as EKS ,EC2 , Lambda and Kafka configuration knowledge

Should have knowledge on salesforce call center components ( SSO configuration/SailPoint profiling /Omnichannel/call center setup /SF managed packages/Softphone integration with NICE; LiveVox switches)

Understanding of the Studio Scripting

Experience working with Kafka

Experience Nice Personal Contact Dialer

Experience in NICE IEX

Knowledge in CI/CD Tools and DevOps pipeline

Must come to office 3-4 days and be in office for client interview

Excellent Communication and Writing skills

Ability to adapt and handle frequent changes to processes and requirements

Co-ordinate with multiple teams and be cross-functional

Qualification

Livevox/NICE InContact developmentNICE IEXNice Personal Contact DialerAWS servicesKafkaAPI GWCI/CD ToolsCommunicationAdaptabilityCross-functional coordination

Required

6-8 year exp. in Livevox/NICE In Contact development

Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)

Strong knowledge on Nice Personal Contact Dialer

Strong knowledge on NICE IEX

Strong knowledge on Nice Quality Management

LiveVox dialer /Smart Reach hands-on with scripting

Good knowledge on API GW; Elastic Stack (ELK); Snowflake integration

Good knowledge on AWS; Kafka and hands-on on AWS services such as EKS, EC2, Lambda and Kafka configuration knowledge

Should have knowledge on salesforce call center components (SSO configuration/SailPoint profiling/Omnichannel/call center setup/SF managed packages/Softphone integration with NICE; LiveVox switches)

Understanding of the Studio Scripting

Experience working with Kafka

Experience Nice Personal Contact Dialer

Experience in NICE IEX

Knowledge in CI/CD Tools and DevOps pipeline

Must come to office 3-4 days and be in office for client interview

Excellent Communication and Writing skills

Ability to adapt and handle frequent changes to processes and requirements

Co-ordinate with multiple teams and be cross-functional

BACHELOR OF COMPUTER SCIENCE

Company

Tata Consultancy Services

Glassdoor3.8

Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.

Founded in 1968

Mumbai, Maharashtra, IND

10001+ employees

http://www.tcs.com

H1B Sponsorship

Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (7880)

2024 (9690)

2023 (8537)

2022 (11159)

2021 (9813)

2020 (11984)