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Thorndale Partners · 3 days ago

Director of IT Infrastructure

Brentwood, TN

Full-time

Hybrid

Director/Executive

$200K/yr - $200K/yr

8+ years exp

Thorndale Partners is seeking a Director of IT Infrastructure Operations to lead their comprehensive IT infrastructure efforts. The role involves overseeing all infrastructure functions, ensuring stability, scalability, and security across diverse technical teams and environments.

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Responsibilities

Manage the group of managers and their teams responsible for designing and executing infrastructure and operations strategies supporting enterprise business objectives, ensuring scalability, security, and high availability across hybrid (on-prem and cloud) environments

Provide leadership and direction for all infrastructure domains including open systems (Windows/Linux), networking, CloudOps, storage, database, and IBM systems

Oversee daily operational activities including system monitoring, patching, maintenance, backup, and recovery, ensuring stability and adherence to SLAs

Champion automation, orchestration, and containerization (e.g., Terraform, Ansible, Kubernetes) to improve deployment speed, reduce manual effort, and enhance system reliability

Partner with Data Science and Application teams to design and maintain infrastructure capable of supporting AI/ML workloads, including GPU clusters, data pipelines, and model deployment environments

Direct the design and implementation of enterprise monitoring and observability frameworks to proactively identify and resolve performance or availability issues

Drive adherence to ITIL-aligned service delivery, including Incident, Problem, and Change Management, while maintaining clear business-impact communication during critical events

Lead disaster recovery and business continuity planning, testing, and documentation for all critical systems and applications

Partner with Information Security, and Application Development teams to maintain system integrity, enforce security controls, and support innovation initiatives

Manage vendor relationships, contracts, and negotiations related to infrastructure hardware, software, cloud, and managed services

Develop and manage annual operating and capital budgets, ensuring cost efficiency and alignment with strategic priorities

Establish and monitor operational KPIs and Service Level Objectives (SLOs) to measure performance, drive accountability, and identify opportunities for improvement

Oversee capacity planning and performance tuning to ensure optimal utilization of compute, storage, and network resources

Direct evaluation and selection of network, server, storage, and co-location technologies to meet enterprise needs and future scalability

Ensure ongoing compliance with corporate, regulatory, and security requirements

Promote a culture of collaboration, respect, innovation, and continuous learning across the Infrastructure & Operations organization

Serve as the escalation point for critical incidents, coordinating response and communication across technical teams and business stakeholders

Stay informed of emerging technologies and industry trends to guide modernization and long-term infrastructure strategy

Qualification

IT infrastructure managementCloud platformsLinuxWindowsITILAutomationVendor managementBudget managementProject managementSoft skills

Required

Bachelor's degree in computer science or related field

8+ years of progressive experience in IT infrastructure operations

5+ years in a leadership or management capacity overseeing multi-disciplinary technical teams responsible for system administration, patch management, monitoring, backup/recovery, and performance optimization

5+ years' experience managing enterprise-level infrastructure environments including Windows, Linux, IBM Systems, cloud platforms, storage, and networking

5+ years' experience developing and managing operational budgets, vendor contracts, and service-level agreements (SLAs)

Ability to successfully drive automation, process improvement, and operational excellence initiatives

Knowledge of both on-premise and cloud environments (AWS, Azure, or GCP)

Strong understanding of ITIL or similar service management frameworks and their application in large-scale operations

Project management skills