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MCC Label · 2 hours ago

Customer Service Representative

Southwood Acres, CT

Full-time

Onsite

Entry Level

2+ years exp

MCC Label is a global leader in premium labels, focused on innovative and sustainable packaging solutions. The Customer Service Representative will provide world-class service by managing customer purchase orders and ensuring effective communication to exceed customer expectations.

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Responsibilities

Provide World-Class Customer Service

Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received

Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers

Investigates the customer’s issues and seeks information about the underlying needs of the customer beyond those initially expressed

Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues

Committed to expanding their knowledge of Fort Dearborn Company’s products, services, and solutions

Work collaboratively within the plant

Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed

Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes

Demonstrate World Class Customer Service by satisfactorily performing the following Key Performance Indicators

Accuracy of orders and releases entered

Volume of orders and releases entered

Timeliness of orders and releases entered