OmniForce Solutions · 3 days ago
Field Service Engineer – VFD / Drives
Odessa, TX
Full-time
Onsite
Mid LevelOmniForce Solutions is a renowned manufacturer of industrial equipment and machinery, specializing in high-quality solutions for the oil and gas industry. They are seeking a Field Service Engineer to troubleshoot, install, and maintain equipment, ensuring optimal performance while providing customer support and training.
Bookkeeping and PayrollRecruitingStaffing Agency
Responsibilities
Identify issues: Use diagnostic tools, analyze symptoms, and communicate with end-users to understand the problem
Resolve technical problems: Resolve hardware, software or system failures through on-site intervention
Installation of equipment: Training and assistance for the set up and installation of hardware, software, and systems at client sites
Configure devices, networks, or applications to meet client needs and specifications
Ensure all systems are functioning correctly after installation, performing tests to verify performance
Set up training for conducting regular checks, updates, and upgrades for the prevention of system downtime and improve performance
If equipment malfunctions, diagnose the issue and repair or replace damaged components
Train onsite personnel on the testing and repair of variable speed drive chassis
Serve as the primary point of contact for internal and external customers needing technical assistance or guidance
Train internal personnel as well as partners on how to use or maintain systems and devices effectively, including troubleshooting basic problems
Create documentation or guides to help the company and partners solve common issues independently
Participate with customer and internal training seminars
Partner with operations to better understand their needs and focus to effectively manage training and support programs
Adjust configurations or settings to improve performance
Work with the Automation Tech support team to communicate successes and opportunities for improvement
Document issues, solutions, service actions taken, and customer feedback
Keep detailed records of support calls, repairs, or replacements for future reference and warranty purposes
Coordinate with the electrical team to understand reoccurring issues and determine solution to minimize reoccurrence
Collaborate with remote technical support teams and engineers to solve complex problems
Communicate progress and solutions back to management or remote support staff as needed
Work with Missouri City engineering to resolve issues
Test new FW releases in field environment to ensure proper operation
Participate in group discussions for the development and improvement of products
Work with 3rd party vendors to test and develop new product offerings
Field support often involves traveling to client sites, sometimes requiring extended travel or overnight stays, especially for remote locations
Plan and coordinate site visits based on urgency and availability
In some instances, international travel may be required for training purposes
Adhere to safety guidelines, particularly when handling electrical equipment, hazardous materials, or working in environments with specific regulations
Ensure that installations, repairs, or modifications comply with industry regulations, client policies, and legal requirements
Follow company guidelines and the use of Motive APP
Participate in weekly safety meetings
Qualification
Required
Intimate understanding of hardware, software, and communication systems
Ability to quickly diagnose and resolve technical issues
Ability to explain complex technical concepts in a simple, clear manner
Professional demeanor and patience when dealing with clients
Ability to manage multiple tasks and service calls efficiently
Benefits
Full benefits
Paid holidays
Paid time off
Company
OmniForce Solutions
OmniForce Solutions is a recruiting firm that offers staffing services and payroll services.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Griffin
President & CEO
Company data provided by crunchbase