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Sandvik · 6 hours ago

Inside Sales Representative

Elko, NV

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Sandvik Mining is a leading global supplier of equipment and technical solutions for the mining industry. They are seeking an Inside Sales Representative who will serve as the first point of contact for customer inquiries, build strong customer relationships, and support sales-driven responsibilities.

Building MaterialIndustrialMachinery ManufacturingManufacturingMining

Comp. & Benefits

Responsibilities

Serve as the first point of contact for customer inquiries, ensuring timely, accurate responses

Build strong customer relationships as part of the sales and account team

Assess customer needs and route complex issues to the appropriate internal resources

Take ownership of customer concerns and ensure commitments are fulfilled

Proactively communicate order updates, backlog issues, and other relevant information

Initiate proactive outreach to existing customers to identify upsell and cross‑sell opportunities

Support Outside Sales with quotations, technical assessments, pricing inputs, and preparation for key account meetings

Participate in onsite customer visits and contribute to account growth strategies

Develop and maintain product forecasts, demand planning inputs, and sales documentation

Provide business intelligence on market trends, competitive activity, and customer behaviors

Support continuous improvement of Salesforce usage and digital sales channels

Process sales orders via phone, email, and E‑business platforms

Manage urgent and expedited orders to meet customer delivery timelines

Support aftermarket sales activities, including quoting, supplier coordination, delivery scheduling, and invoicing

Collaborate with Accounts Receivable to support cash collection

Utilize internal tools to fulfill customer requirements

Maintain accurate backorder reports and participate in customer review meetings

Support Key Account Managers with quotes, availability, forecasting, pricing, and technical requests

Coordinate freight quotes, arrange shipments, and obtain proof of delivery

Manage container orders and ensure timely delivery and invoicing

Prepare monthly CSR reports

Assess technical compatibility of components and escalate to technical teams when necessary

Build and maintain product knowledge to support consultative customer discussions

Demonstrate commitment to Sandvik’s safety‑first culture

Maintain up‑to‑date EHS training and comply with PPE and safety protocols

Participate in hazard reporting and safety initiatives

Work effectively in virtual and in‑office environments

Engage actively in team communication and collaboration

Participate in weekly virtual and in‑person meetings

Contribute to team‑building and a collaborative culture

Qualification

Customer service experienceSalesforce proficiencyMicrosoft Office proficiencyTechnical sales supportData managementEffective communicationOrganizational skillsAdaptability