A.N.D. Staffing · 6 days ago
Inside Sales and Customer Service Representative
Huntley, IL
Full-time
Onsite
Entry, Mid Level
$60K/yr - $65K/yr
2+ years expA N D Staffing is seeking an Inside Sales and Customer Service Representative responsible for new business development and customer support. The role involves managing leads, upselling, and building relationships with customers while collaborating with engineering and sales teams.
ComputerInternet
No H1B
Responsibilities
Actively researches potential leads from business directories, web searches, or digital resources (i.e. HubSpot, etc.), makes multiple calls to potential customers, sends communication, and makes contact
Collaborates with Sales team to identify new sales opportunities
Performs focused cold calling
Manages inbound leads (from digital campaigns, tradeshows, E-commerce, etc.) by prequalifying them based on appropriateness and financial soundness. If warranted, directs the lead to appropriate area or manages as directed
Continuously follows through with presenting and delivering information to potential customers, answering questions with follow-up calls
Accountable for sales growth for accounts that they manage/own
Builds relationships by understanding customer needs (before they do) and offering solutions and support
Provides quotations of products requested, works with Engineering to offer cross-sell and up sell options
Creates and maintains an accurate and up to date list/profile/database of prospect and current customers (e.g. ERP, CRM)
Maintains purposeful continuous communication with accounts, including but not limited to, asking for the order, asking for new projects to quote or spec, asking for extended contacts
Manages new and select existing accounts and distributors. Account ownership: (convert to “owned” account at first sale)
Supports large accounts (as part of a house account strategy) and shares accountability for sales growth
Proactively responds to RFQ’s and product questions. Manages complaints professionally – escalate if necessary to appropriate department
Responds to inquiries on orders and invoices if a customer contacts them directly, otherwise, calls go to call center
Organizes and leads product presentations, remote “lunch and learns”, to grow business at existing accounts, and new product roll outs
Continuous communication with accounts, including but not limited to, follow up on previous RFQ, project conversations, and provide updates on orders
Supports the ecommerce platform, i.e. validating orders, contacting customers, etc
Provides support to accounts owned by outside Sales team
Qualification
Required
Bachelor's Degree required
At least 2 years of industrial sales experience required
Excellent written and verbal communication skills
Comfortable making focused cold calls, follow up calls and talking to potential new customers all day
Working knowledge of manufacturing industries required
Preferred
linear motion control experience preferred
Previous experience in outbound call center, inside sales experience, or related sales experience preferred
Experience working with Hubspot and/or Infor preferred
Ability to read and understand blueprints and/or engineering drawings, preferred
Working knowledge of automation industries preferred
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
A.N.D. Staffing
A.N.D. Staffing Solutions, Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase