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Brite · 6 hours ago

Desktop Technician

Victor, NY

Full-time

Onsite

Entry Level

$21/hr - $23/hr

1+ years exp

Brite is seeking a Desktop Technician responsible for installing, maintaining, and upgrading desktop hardware and equipment. The role involves troubleshooting issues, providing end-user assistance, and ensuring optimal workstation performance.

ConsultingCyber SecurityInformation TechnologyIT Management

Responsibilities

Troubleshoot and resolve hardware, software and network issues

Provide end-user assistance both remotely and in person

Install, maintain, and upgrade desktop hardware and equipment

Works closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame

Responds to requests for service and customer questions within required response times

Assists end users with installation of applications and computer peripherals

Assists in onboarding new employees both internal and external

Maintains customer asset inventory

Responsible for continuous improvement of deployment processes

Assists with RMA process as required

Accomplishes all other duties and tasks as appropriately assigned or requested

Qualification

Troubleshooting hardware issuesDesktop hardware installationCompTIA A+ certificationNetwork infrastructure knowledgeCommunication skillsDetail orientedProblem solving skillsTime management skills

Required

Bachelor's degree in computer science, Information Technology or related field and a minimum of one – two years' experience or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required

Demonstrated knowledge of hardware and network infrastructure

Excellent listening skills

Exceptional verbal and written communication

Detail oriented

Ability to work in a fast-paced environment

Strong problem solving and analytical skills

Excellent relationship building skills

Well-developed interpersonal skills and ability to work cooperatively with diverse individuals at all levels

Self-directed and results oriented

Effective time management skills

Ability to travel as needed