American Express · 2 weeks ago
Future Manager / Senior Manager, Digital Product Opportunities
New York, NY
Full-time
Hybrid
Senior Level
$123K/yr - $215K/yr
5+ years expAmerican Express is a company with a long history of innovation and a commitment to its customers. The Resy team is seeking a Senior Manager to define and build the next generation of hospitality technology, working cross-functionally to drive measurable impact through customer obsession and data-driven decision making.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Define and build the next generation of hospitality technology that connects restaurants and diners around the world
Work cross-functionally with design, engineering, analytics, and operations to identify opportunities, shape strategy, and deliver meaningful outcomes for users
Own the end-to-end product lifecycle, from discovery and problem definition through delivery and iteration
Bring clarity to complex challenges and drive measurable impact through customer obsession, data-driven decision making, and a continuous learning mindset
Qualification
Required
5+ years of experience, with at least 3 years focused specifically on digital product management
You have successfully led initiatives that connect complex ecosystems — whether through integrations or scalable consumer experiences
You're skilled at identifying and framing problems through user research, data analysis, and experimentation
You thrive in ambiguity, bringing focus and structure to evolving priorities, and balancing customer empathy with business objectives
You have a deep understanding of digital product strategy and technical ecosystems, with the ability to collaborate effectively across engineering, design, operations, and data teams
You use insights, analytics, and testing to inform decisions and deliver measurable outcomes
You're passionate about leveraging technology to elevate the restaurant and hospitality experience, helping businesses and partners succeed in a dynamic, connected digital landscape
Experience in a multi-sided marketplace or platform business; hospitality technology experience a plus
Proven ability to collaborate across teams using product and data tools such as Jira, Figma, Looker, and Amplitude
Familiarity with regulated industries and related compliance considerations
Technically fluent, with a strong grasp of how data and systems connect — able to analyze, document, and communicate end-to-end flows that inform product architecture and decision-making
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
CB Insights
2026-01-23
2026-01-22
Benzinga.com
2026-01-21
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