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FanDuel · 2 days ago

VIP Account Manager, Sportsbook (Tennessee)

Memphis, TN

Full-time

Hybrid

Entry, Mid Level

$79K/yr - $99K/yr

2+ years exp

FanDuel Group is looking to expand its VIP department for their online casino and sportsbook. The VIP Account Manager will manage a portfolio of high-net-worth customers, build strong relationships to increase loyalty, and provide an excellent all-round experience in a customer-facing environment.

Fantasy SportsGamingSports

Responsibilities

Manage a portfolio of FanDuel customers

Provide an enhanced proactive one stop service to encourage loyalty

Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do

Collect and document customer profiles

Develop relationships and offer tailored rewards through regular correspondence

Meet pre-determined productivity, quality, and Service Level Agreement targets

Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback

Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements

Meet and host VIPs at Hospitality events

Deliver against company responsible gaming protocols

Opportunity to mentor and develop VIP Hosts within the team

Qualification

Customer service experienceOnline gamingAnalytical skillsCommunication skillsOrganizational skillsPeople-focused personalityPassion for serviceMarketingExcel proficiency