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Illinois Action for Children · 1 day ago

Business Analyst, Quality Improvement

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

$58K/yr - $70K/yr

2+ years exp

Illinois Action for Children is focused on enhancing operational effectiveness, and they are seeking a Business Analyst to support this mission. The role involves designing workflows, analyzing trends, and managing key projects to optimize day-to-day operations across the organization.

ChildrenFamilyPersonal Development

Responsibilities

Collaborate with department leaders to identify organizational business processes, requirements, and implement solutions to improve operations

Work directly with the Director of Strategic Initiatives, Director of Information Technology, and other appropriate IAFC staff to understand project concepts, objectives, and approach

Define project scope and objectives and assess the operational impacts, workflow, training, etc. of a project along with the Director of Strategic Initiatives

Take assigned projects from original concept through final implementation

As a member of the Strategy Team, which also includes IAFC’s Project Manager, participate in and execute tasks for a variety of projects across the agency. Serve as key stakeholder, collaborator, and advisor in projects. Complete work in accordance with project plans and project management standards

Identify and coordinate communication and assignments among IAFC staff to meet the project requirements

Analyze the programs/departments activities and trends and compare analyses against the service standards and best practices. Present findings and works with the appropriate staff to identify and implement strategies that will address tactical and strategic goals

Review, analyze, and create detailed documentation of business process improvement and reporting and user needs, including workflow, program functions, and steps required to develop or modify improvement programs

Make sense of a variety of data sources including program activities, compliance indicators, and surveys. Prepare spreadsheets, reports, dashboards, and presentations for a variety of audiences to support decision-making

Collaborate with stakeholders to define key performance indicators, and develop dashboards and/or reports using Salesforce, Smartsheet, or Microsoft analytic tools

Support the design, implementation, and maintenance of the IAFC Balanced Scorecard, in alignment with the organization’s strategic plan and goals

Work with Information Technology (IT) and business units to ensure that requirements are adequately reflected in existing and new software applications. Develop use cases to test changes and new implementations, to ensure they align with business processes

Execute our workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people, and clear priorities

Other Functions: The organization may assign other functions to the job at its discretion

Qualification

Salesforce administrationData analysisProject managementBusiness process improvementMicrosoft analytic toolsAccountabilityContinuous quality improvementCommunicationCollaboration