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Armstrong · 17 hours ago

Inside Sales Agent

Butler, PA

Full-time

Onsite

New Grad, Entry Level

Armstrong is a family-owned collection of diverse companies, and they are seeking an Inside Sales Agent to drive sales for their telecommunications services. The role involves handling incoming calls from customers, selling products and services, and ensuring a quality customer experience while meeting performance targets.

BroadcastingInternetTelecommunications

Comp. & Benefits

Responsibilities

Prefer candidates with experience handling calls in a call center environment but will train the right person

Capable of selling products and services, including Video, Internet, and Telephone, to our customer base

Effective communicator over the telephone and via e-mail

Understands the importance of a consultative call flow, which requires asking appropriate questions to determine customer needs

Communicates issues and feedback to the appropriate individuals as it relates to our products and customers to ensure continuous improvement (i.e. kaizen.)

Effectively describes features and benefits, and capable of identifying and overcoming objections

Meet established department/team/individual goals and scorecard requirements for sales, sell-in percentages, work order accuracy, and other Key Performance Indicators (KPIs)

Believes in and promotes Armstrong’s robust home entertainment services to customers, friends, families, and neighbors. Enjoys being an Armstrong Ambassador

Provide a quality Armstrong Experience on every customer contact by resolving customer issues and introducing/promoting Armstrong services in a positive manner

Accurately enters order information into an ICOMS billing system, including updating of customer accounts, telephone, and contact information. Protects all private customer information

Must be collaborative, flexible, and a team player

Will place outbound calls, as needed and with special projects

Qualification

Sales experienceCustomer service experienceEffective communicationPC proficiencyData entry proficiencyTeam playerOrganizational skillsPositive attitude

Required

Sales experience or sales acumen

Strong communication skills

Customer service experience

PC and data entry proficiency

Must be very organized

Positive attitude and capable of understanding the Power of Change

Understands and appreciates the value of a variable pay compensation plan based on target attainment

Capable of selling products and services, including Video, Internet, and Telephone, to our customer base

Effective communicator over the telephone and via e-mail

Understands the importance of a consultative call flow, which requires asking appropriate questions to determine customer needs

Communicates issues and feedback to the appropriate individuals as it relates to our products and customers to ensure continuous improvement (i.e. kaizen)

Effectively describes features and benefits, and capable of identifying and overcoming objections

Meet established department/team/individual goals and scorecard requirements for sales, sell-in percentages, work order accuracy, and other Key Performance Indicators (KPIs)

Believes in and promotes Armstrong's robust home entertainment services to customers, friends, families, and neighbors

Provide a quality Armstrong Experience on every customer contact by resolving customer issues and introducing/promoting Armstrong services in a positive manner

Accurately enters order information into an ICOMS billing system, including updating of customer accounts, telephone, and contact information

Protects all private customer information

Must be collaborative, flexible, and a team player

Will place outbound calls, as needed and with special projects

Preferred

Experience handling calls in a call center environment

Benefits

Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire

Paid time off & holidays

Free Company services such as Internet, video, and telephone through Armstrong Cable. What’s even better is you can enjoy discounted services from our affiliate companies!

You’ll have access to a number of career developmental resources to grow personally and professionally