NISC ยท 9 hours ago
Enterprise Applications Specialist
Lake St Louis, MO
Contract
Hybrid
New Grad, Entry LevelNISC is a company that develops and implements enterprise-level and customer-facing software solutions for energy cooperatives and communication organizations. They are seeking an Enterprise Applications Specialist to optimize and support CRM software for sales teams, ensuring they have reliable tools for managing customer interactions and sales processes.
ComputerSoftware
Responsibilities
Assists users with basic and moderate application support efforts across select enterprise software applications, including logins troubleshooting, training, and research
Ability to write documentation for processes and testing scenarios while serving as point of contact in reviewing and maintaining SOPs (Standard Operating Procedure) and requirements across all enterprise applications as needed
Ensures highest customer service experience and satisfaction while handling advanced customer support inquiries
Assist with the software release process by ensuring that release notes and update sets are properly documented as well as available to internal and external clients
Assist with performing data hygiene across enterprise tools and frameworks
Assists with maintain pricing within the product catalog, and pricing and contract templates
Translate stakeholder input into clear, functional requirements using standardized formats
Assist in collaborative sessions with stakeholders across departments to identify business needs, challenges, and desired outcomes
Assist with creating wireframes, flowcharts, and other visual aids to support requirement clarity and stakeholder engagement
Assist with all general database maintenance (cleaning obsolete queries, maintaining records according to style guides, accurately updating information on all records)
Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role
Performs on-site or remote training to users in real time and provides access to other training resources as needed
Assist with root cause and problem-solving activities to continually improve processes and quality
Responds to users in an accurate, effective, and timely manner
Demonstrates courtesy, patience, and generosity
Utilizes logic and reasoning to work through and resolve problems
Reviews own work for accuracy and completeness, spotting inconsistencies or discrepancies that indicate problems with quality of work. Pays close attention to details that are important to others to make sure they are correct
Commitment to NISC's Statement of Shared Values
Other duties as assigned
Qualification
Required
Assists users with basic and moderate application support efforts across select enterprise software applications, including logins troubleshooting, training, and research
Ability to write documentation for processes and testing scenarios while serving as point of contact in reviewing and maintaining SOPs (Standard Operating Procedure) and requirements across all enterprise applications as needed
Ensures highest customer service experience and satisfaction while handling advanced customer support inquiries
Assist with the software release process by ensuring that release notes and update sets are properly documented as well as available to internal and external clients
Assist with performing data hygiene across enterprise tools and frameworks
Assists with maintain pricing within the product catalog, and pricing and contract templates
Translate stakeholder input into clear, functional requirements using standardized formats
Assist in collaborative sessions with stakeholders across departments to identify business needs, challenges, and desired outcomes
Assist with creating wireframes, flowcharts, and other visual aids to support requirement clarity and stakeholder engagement
Assist with all general database maintenance (cleaning obsolete queries, maintaining records according to style guides, accurately updating information on all records)
Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role
Performs on-site or remote training to users in real time and provides access to other training resources as needed
Assist with root cause and problem-solving activities to continually improve processes and quality
Responds to users in an accurate, effective, and timely manner
Demonstrates courtesy, patience, and generosity
Utilizes logic and reasoning to work through and resolve problems
Reviews own work for accuracy and completeness, spotting inconsistencies or discrepancies that indicate problems with quality of work. Pays close attention to details that are important to others to make sure they are correct
Commitment to NISC's Statement of Shared Values
Other duties as assigned
Preferred
Previous experience within CRM platforms. (ServiceNow or Salesforce)
Basic knowledge of SCRUM or agile methodologies
Basic knowledge of enterprise system design
Basic knowledge of document generation and signature tools. (Conga & OneSpan)
Excellent written and verbal communication skills
Strong attention to detail and moderate level of ability to organize and prioritize
Strong analytical skills, including a strong working knowledge of Excel
Deadline driven
Strong PC skills, including familiarity with scripting, tables, and flows
Ability to teach, train, and learn from others
Ability to work in a team and independently
Ability to multitask and manage time effectively
Ability to travel as needed to meet the goals and objectives of the position
Bachelor's Degree in a business-related field or equivalent experience
Company
NISC
National Information Solutions Cooperative (NISC) is an information technology organization that develops, implements and supports software and hardware solutions for our Members/Customers.
Founded in 2000
1001-5000 employees
H1B Sponsorship
NISC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Art Lancaster
Executive Product Manager
Recent News
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2025-09-23
2025-07-17
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