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Tata Consultancy Services · 12 hours ago

Engineer Computer Systems Support

Lenexa, KS

Full-time

Onsite

Mid Level

$60K/yr - $75K/yr

3+ years exp

Tata Consultancy Services is a leading IT services company, and they are seeking an EUC/Desktop Engineer to provide IT support at designated sites. The role involves troubleshooting hardware and software issues, maintaining documentation, and ensuring compliance with best practices while acting as the primary IT support for their assigned locations.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

Self-Managed/Independence:

Responsibility: TAs act as the sole IT support for their designated site, necessitating the ability to make decisions on the fly based on priorities

Initiative: TAs are expected to proactively understand support requirements and familiarize themselves with singular one-off processes at their site

Documentation: TAs must take the initiative to update and maintain knowledge documentation, ensuring accurate and up-to-date information

Expertise: TAs may need to become Subject Matter Experts (SMEs) on processes specific or unique to their site

Leadership/Ownership:

Direction: Manufacturing and Remittance sites consider their TA as a primary source of direction for IT issues and questions

Responsiveness: TAs need to provide timely and effective direction, training, and guidance to sites for technology-related processes, concerns, or solutions

Standards: TAs are expected to adhere to best practices and client/company standards in guiding site personnel through IT matters

Continuous Learning/Collaboration:

Proactivity: Acknowledging the limitation of Knowledge Documents, TAs should actively create, update, and share their own knowledge documents

Knowledge Gap Addressal: TAs play a crucial role in identifying and addressing gaps in documentation to ensure comprehensive support

Adaptability: TAs should be open to continuous learning, especially when implementing new processes, to stay abreast of technological advancements

Technical Proficiency:

Proficiency and experience in troubleshooting and resolving issues locally at a site, and effective resolution of IT-related issues and maintenance tasks

Strong knowledge of hardware, software, and networking

Skilled in diagnosing hardware failures and proficient in performing component-level repairs or replacements, including adapters, graphics cards, and other critical computer components, ensuring seamless functionality and minimizing disruptions to operations

Proficient in working with diverse operating systems, including Windows and macOS, with the ability to adapt quickly to new environments and technologies

Sound understanding of Active Directory principles and practices, adept in user account management, permissions configuration, and group policy administration to ensure secure and efficient network operations

Experience with remote desktop support tools to provide timely assistance and resolve technical issues for users across distributed environments, minimizing downtime and optimizing productivity

Image equipment for the Call Center New Hire classes for North Carolina and South Carolina area

Network Management:

Understanding of the TCP/IP suite, including knowledge of protocols such as TCP, and DHCP

Understanding common TCP/IP and DHCP errors and how to interpret them for problem resolution

Track TCP/IP Static IP address for specific equipment

Understanding the role of DNS in translating domain names to IP addresses

Familiarity with common networking devices, such as routers, switches, hubs, modems, and wireless access points

Attention to detail when patching cables into network switches to ensure that cables are connected to the correct switch ports and patch panel ports

Familiarity with cable testing tools (e.g., cable testers, continuity testers) to verify cable continuity, pinout correctness, and signal integrity after termination

Ability to diagnose and troubleshoot common network connectivity problems, both wired and wireless

Experience in using command-line tools for networking troubleshooting, such as ipconfig, ping, tracert, and nslookup

Basic knowledge of VPN technologies and the ability to troubleshoot VPN connectivity issues

Sound understanding of Virtual Local Area Network (VLAN) segmentation principles and practices, coupled with knowledge of Payment Card Industry Data Security Standard (PCI DSS) compliance requirements, enabling effective network segmentation and adherence to regulatory standards for enhanced security and compliance

Security Awareness:

Knowledge of basic security principles to ensure the protection of systems and data from security threats

Implementation of security best practices to safeguard systems and data

Communication Skills:

Effective communication with both technical and non-technical stakeholders

Ability to convey complex technical information in a clear and understandable manner

Create documentation and/or instructions based on the audience

Customer Service:

Strong customer service skills to communicate effectively with end-users, understand their issues, and provide solutions in a user-friendly manner

Effective time management skills to prioritize and handle multiple support requests simultaneously

Adaptability:

Flexibility to adapt to evolving technologies and work environments

Willingness to learn and stay updated on industry trends

Team Collaboration:

Ability to work collaboratively with other IT professionals and cross-functional teams

Contribution to a positive and cooperative work environment

Documentation:

Thorough documentation of IT processes, configurations, and issue resolutions

Maintenance of an organized and up-to-date knowledge base

Project Management:

Experience in managing IT projects, including planning, execution, and evaluation

Manage project timelines, ensuring that tasks are completed within specified deadlines

Compliance and Regulations:

Awareness of relevant IT regulations and compliance standards

Adherence to company policies and procedures

Qualification

Windows OS 10/11Network ManagementActive DirectoryTroubleshootingMacOSTCP/IPSecurity PrinciplesCustomer ServiceCommunication SkillsTeam CollaborationDocumentationAdaptabilityProject Management

Required

Bachelor's degree and 3 years related experience in technology and support functions

Field of Study: Computer Science, Information Systems

Possession of a valid driver's license due to the absence of public transportation in the local area

Ability to commute to the site outside normal dayshift hours

Coverage for severity tickets that require the Technical Analyst to be on site in a certain time frame

Change Requests that require the Technical Analyst to support the change

Must have the flexibility to work off hours when needed to accomplish task during site downtime