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Impiricus · 1 day ago

Client Services Manager

Atlanta, GA

Full-time

Hybrid

Mid Level

$75K/yr - $105K/yr

3+ years exp

Impiricus is the first and only AI-powered HCP Engagement Engine, recognized as the #1 fastest growing company in North America. The Client Services Manager will oversee multiple campaigns across various pharmaceutical companies, acting as the primary contact and ensuring successful implementation and tracking of campaigns.

Health CareMedicalPharmaceutical

Responsibilities

Serve as day to day point of contact for key pharmaceutical and agency partners

Attend all client calls, taking notes and sending clear and concise emails summarizing calls and next steps

Displays understanding and ownership of MLR submission and approvals process, ensuring format matches the manufacturer specific requirements and that deadlines are met and exceeded

Keep tabs on and track all necessary steps needed from the client to launch the campaign, as well as setting up status calls when needed

Ensure constant, clear, overcommunication with internal teams to relay client status updates and relevant aspects of campaign launches

Keep internal documents up to date and keep track of all client logins and trainings

Draft all client facing materials, working with the Coordinator and Director to get all materials ready for client

Track campaign progress on internal project management software, ensuring all necessary tasks are getting done / being assigned correctly

Work with the Director and Sales lead to track client KPIs and end of campaign metrics

Qualification

Pharmaceutical MarketingProject ManagementClient Relationship ManagementMLR Submission ProcessAutonomous WorkerAttention to DetailOrganizational SkillsCommunication Skills

Required

3-5 year's experience in Pharmaceutical Marketing at an agency or similar

History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time

Strong project management skills

Extreme attention to detail

Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker

Travel as much as 1x per quarter for team meetings

Benefits

Healthcare : Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge

HSA, FSA & DCFSA : Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)

Coverage & Protection : 100% paid short- and long-term disability, plus life and AD&D insurance

Flexible Time Off : Take the time you need with a flexible vacation policy — recharge your batteries your way

Parental Leave : 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)

Your Work, Your Way : If you're close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.

Home Office Setup : We'll ship you the gear you need to create a comfortable workspace at home.

401(k) : Save for your future with tax advantages (and company match!)