Berean Group International, Inc. · 9 hours ago
Customer Service Representative
United States
Contract
Remote
Entry Level
$55/hr - $55/hr
1+ years expBerean Group International, Inc. is seeking a Customer Service Representative to handle incoming sales orders and customer inquiries. The CSR will be responsible for processing orders, maintaining customer data, and resolving customer complaints while projecting a professional company image.
AdvertisingConsultingMarketingSales
Hiring Manager
Naveen Gangadhar N
Responsibilities
Accurately process customer sales orders into company ERP and/or legacy systems
Setup and maintain customer master data for both existing and new customers
Follow up on customer sales orders as appropriate, including shipping/delivery verifications, payment issues, etc
Process credit card orders
Process returns and issues return authorization numbers in accordance with company policies and procedures
Maintain financial accounts by processing customer adjustments and credits as required
Process necessary OS&D adjustments in accordance with Nutricia North America’s policies and procedures
Process orders reconciliation at the end of each day
Greet customers warmly and quickly ascertain problems or reasons for calling
Maintain product knowledge of all categories
Answer phones and respond to the written requests of customers
Provide customers with product pricing and ordering information
Advise customers of Nutricia North America’s policies regarding orders and returns
Maintain accurate and up to date records of customer information and interactions in the appropriate system(s), noting when follow-up is required
Follow-up on customer inquiries not immediately resolved
Liaise with both internal logistics and 3rd party warehouse/transportation providers to inquire on order statuses and provide Proof of Delivery for shipments as requested
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution
Escalate customer calls to Lead CSR or Customer Experience Manager if unable to reach resolution
Seek feedback from customers via surveys and email requests related to RMAs or complaints
Provide credit applications to customers as requested via mail, fax or email
Assist in providing training for temporary or new hires as needed
Recommend process improvements
Work together to accomplish results as a team as needed and offer support as necessary
Qualification
Required
High school diploma or equivalent
1-2 years of customer service including but not limited to retail, food service, hospitality or call center, etc
Proficiency with MS Office, including excel and word
Experience with ERP and/or CRM software
General knowledge of warehouse and transportation operations
Preferred
Bilingual skills (English/Spanish/French Canadian) is a plus
Company
Berean Group International, Inc.
Berean Group International is a client centered company that provides both U.S.
51-200 employees
H1B Sponsorship
Berean Group International, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase