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Belcan · 9 hours ago

Planner

Akron, OH

Contract

Onsite

Entry Level

$26.11/hr - $26.11/hr

2+ years exp

Belcan is an equal opportunity employer, and they are seeking a Customer Account Representative responsible for managing customer purchase orders and ensuring excellent service. The role involves coordinating with customers, handling inquiries, and collaborating with internal teams to produce costing sheets.

Enterprise SoftwareIndustrial EngineeringProject ManagementSoftwareTechnical Support

Work & Life Balance

Hiring Manager

Shiva Chiliveru

Responsibilities

The Customer Account Rep is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system

Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times

Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel

Coordinate site visits to Client's facilities and set-up customer meetings as required

Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied

Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Client is judged

Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning