Lexmark · 1 day ago
Field Service Technician - Atlanta, GA
Greater Macon
Full-time
Onsite
Mid Level
3+ years expLexmark, now part of Xerox, is seeking a Field Service Technician to provide quality service and support for copier repair in the Greater Atlanta, GA area. The role involves diagnosing, repairing, and maintaining devices while ensuring high levels of customer satisfaction and effective communication with clients.
HardwareInformation TechnologyPrintingSoftware
Responsibilities
Respond to dispatched service calls in an assigned territory within Customer SLA commitments
Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
Effectively schedule dispatched calls to manage SLA requirements across assigned activities
Ensure regular and effective communication with customers to ensure awareness of call acceptance, ETA, status and closure
Assist customer with any reported issues or questions on Lexmark product(s) or offerings
Support Customer training on appropriate usage of Lexmark product & features
Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site
Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, part returns and tracking
Manage local part inventory, and ensure accurate tracking of inventory levels and transactions
Present a positive image through proper attire, communication skills and personal grooming
From time to time, engage in special activities, responsibilities, and projects as needed to support Customer devices
Qualification
Required
3-5 years in field service or customer break/fix support
Strong electro-mechanical aptitude
Experience in servicing printers, hard copy devices, or imaging products
Excellent driving record
Valid GA State driver's license
Reliable transportation required
Sound administrative skills
Ability to frequently and properly lift up to 60 pounds
Microsoft Office Suites is Highly desirable - Including Outlook, Teams and Excel
Excellent communication skills, written and verbal
Customer service orientation
Positive attitude
Ability to learn quickly
High school diploma or GED
Preferred
Associates degree or technical college an asset
Benefits
Robust benefits package designed to support your growth, well-being, and life beyond work
Company
Lexmark
Lexmark creates innovative imaging solutions and technologies that help you print, secure and manage information with ease, efficiency.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-12-23Acquired
1995-11-15IPO
Leadership Team
Marty Canning
Vice President of Lexmark and President of the Printing Solutions and Services Division
Michael Maples, Sr.
Director
Recent News
Morningstar.com
2026-01-11
2025-12-15
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